Customer Service Director
hace 4 semanas
We are seeking a highly skilled Customer Service Manager to lead our team in Spain, Italy, and France. As a key member of our organization, you will be responsible for overseeing daily Order to Cash operations, managing a team of 30 people, and reporting to our Global Customer Service Manager.
Key Responsibilities:- Oversee all aspects of the B2B customer service experience, from order entry to product delivery, ensuring timely and accurate deliveries, problem-solving, process adherence, and continuous improvement activities to meet customer service quality and satisfaction targets.
- Define, monitor, and ensure the achievement of sales targets for the Internal Tele-sales team across all markets.
- Promote and ensure the digitization of customer relationships through the B2B online portal.
- Transform the Call Center role from a recurring order-taking function to proactive sales, focusing on upselling and cross-selling opportunities.
- Develop, train, and support coordinators and team members to ensure autonomy in daily operations and incident resolution.
- Identify training needs to ensure maximum business knowledge and product benefits.
- 5-7 years of experience in Customer Service with telesales (Call Center).
- Experience with Salesforce and/or SAP SD.
- Advanced Microsoft Office skills, particularly Excel.
A dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.
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Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...
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Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...
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Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the role:We are seeking a highly motivated and customer-focused Dutch Customer Service Specialist to join our team at Customer Labs. As a key member of our customer service team, you will be responsible for handling and closing inbound calls, responding to emails, and making outbound calls to resolve customer issues and maximize store revenue.Key...
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Customer Service Representative
hace 3 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Dutch Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for handling and closing inbound calls, responding to emails, and providing exceptional customer service to our clients.Key Responsibilities:•...
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Customer Service Director EMEAC
hace 3 semanas
Barcelona, Barcelona, España Galderma A tiempo completoJob SummaryGalderma is seeking a highly skilled and experienced Customer Service Director EMEAC to lead and manage the customer service operations in the EMEAC region. The ideal candidate will have a proven track record of delivering premium service delivery and customer satisfaction.Key ResponsibilitiesDevelop and implement customer service strategies...
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Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world.From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Key Responsibilities:Handle and close inbound calls to achieve quarterly quota.Respond...
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Customer Service Director
hace 4 semanas
Barcelona, Barcelona, España Noatum Logistics A tiempo completoAbout Noatum LogisticsNoatum Logistics is a leading multinational in maritime, logistics, and port services with over 50 years of experience. We pride ourselves on our excellence in service and specialized staff.We offer a wide range of services to ship owners, operators, exporters, and importers, with a presence in 26 countries across North America, South...
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Customer Service Director
hace 4 semanas
Barcelona, Barcelona, España Noatum Logistics A tiempo completoAbout Noatum LogisticsNoatum Logistics is a leading multinational in maritime, logistics, and port services with over 50 years of experience. We pride ourselves on our excellence in service and specialized staff.We offer a wide range of services to ship owners, operators, exporters, and importers, with a presence in 26 countries across North America, South...
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Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoJob Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers.Key...
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Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoJob Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers.Key...
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Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are Customer Labs, a global provider of human experiences for the digital world. Our team designs, delivers, and optimizes unforgettable customer journeys across all B2C and B2B customer touchpoints.Key ResponsibilitiesHandle and close inbound calls to achieve quarterly quotasRespond to inbound emails and make outbound calls when necessary to...
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Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are Customer Labs, a global provider of human experiences for the digital world. Our team designs, delivers, and optimizes unforgettable customer journeys across all B2C and B2B customer touchpoints.Key ResponsibilitiesHandle and close inbound calls to achieve quarterly quotasRespond to inbound emails and make outbound calls when necessary to...
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Customer Service Representative
hace 3 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoJob Summary:As a Customer Service Representative for Accs - Ares Customer Care Solutions Gmbh, you will be responsible for providing exceptional customer support to our international travelers. This is a full-time position, requiring 38.5 hours of work per week.Key Responsibilities:• Listen to and respond to customer inquiries via email and...
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Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoJob Summary: We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers. Key Responsibilities: Provide timely...
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Service Director
hace 4 horas
Barcelona, Barcelona, España Rotzinger Gruppe A tiempo completoJob OverviewThe Service Director plays a pivotal role in ensuring the efficient delivery of technical support and after-sales service for our innovative packaging machinery.Reporting to the Service Manager, this key position is responsible for overseeing the Service department, managing a team of skilled technicians, and ensuring the successful testing,...
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Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Werfen A tiempo completoJob SummaryThe Front Office Representative is a key role in our customer service team, responsible for delivering exceptional customer service and ensuring timely and complete delivery of goods. This role works closely with business partners and stakeholders to resolve customer complaints and improve customer satisfaction.Key ResponsibilitiesAdminister...
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Barcelona, Barcelona, España Gartner A tiempo completoAbout the RoleWe're seeking a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team.Responsibilities include:Delivering high-quality, actionable advice to executive clients through various...
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Customer Support Director
hace 4 semanas
Barcelona, Barcelona, España Merkle A tiempo completoAbout the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Customer Support Director to build, launch, and scale a world-class customer support function.About the RoleThe Customer Support Director will be...
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Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Werfen A tiempo completoJob SummaryThe Front Office Representative plays a crucial role in delivering exceptional customer service and driving business results. This role is responsible for handling customer inquiries, resolving complaints, and managing order releases.Key ResponsibilitiesAdminister day-to-day activities of customer order management, including handling customer...
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Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Werfen A tiempo completoJob SummaryThe Front Office Representative plays a crucial role in delivering exceptional customer service and driving business results. This role is responsible for handling customer inquiries, resolving complaints, and managing order releases.Key ResponsibilitiesAdminister day-to-day activities of customer order management, including handling customer...