Customer Service Director EMEAC

hace 4 semanas


Barcelona, Barcelona, España Galderma A tiempo completo

Job Summary

Galderma is seeking a highly skilled and experienced Customer Service Director EMEAC to lead and manage the customer service operations in the EMEAC region. The ideal candidate will have a proven track record of delivering premium service delivery and customer satisfaction.

Key Responsibilities

  • Develop and implement customer service strategies aligned with the company's goals and objectives.
  • Lead the customer service team and provide strategic directions to achieve targets and objectives.
  • Responsible for recruitment, training, and managing a high-performing customer services team.
  • Monitor performance against targets and take corrective actions as necessary.
  • Build and maintain strong relationships with key clients and stakeholders.
  • Leverage technology and tools to streamline customer service processes and enhance communication channels.

Requirements

  • Master's degree in a related field or MBA.
  • Proven experience in a similar customer service role leading teams and influencing strategic directions at a global and regional level.
  • Developed short to long-term operational plans for optimizing the organization or function.
  • Business partnering, stakeholder management, and hands-on approach.
  • Budget accountability.
  • Strong team player with effective communication and people management skills.
  • Fluency in English, other European languages are a plus.

What We Offer

  • A competitive compensation package with bonus structure and extended benefit package.
  • A hybrid work culture.
  • Opportunities for career growth and development.
  • A diverse and inclusive work environment.


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