Service Director
hace 1 mes
The Service Director plays a pivotal role in ensuring the efficient delivery of technical support and after-sales service for our innovative packaging machinery.
Reporting to the Service Manager, this key position is responsible for overseeing the Service department, managing a team of skilled technicians, and ensuring the successful testing, commissioning, and maintenance of our advanced packaging solutions.
About UsWe are Rotzinger Gruppe, a leading provider of automated packaging solutions specializing in design, manufacturing, and maintenance of feeding systems for various industries, including Food, Pharmaceutical, Cosmetics, and Personal Care.
Our commitment to delivering high-quality products and exceptional customer service ensures our clients receive efficient and reliable packaging solutions tailored to their needs.
Key Responsibilities- Supervise, guide, and coordinate the SAT and Back Office technical team, aligning with company strategic objectives.
- Oversight of service appointments, correct task assignment to technicians, and efficient timely service delivery.
- Scheduling and resource allocation, ensuring equitable and efficient team schedules and workloads.
- Organize training programs to enhance team skills and knowledge.
- Maintain staff updated on new procedures, tools, and relevant technologies.
- Build strong client relationships, ensuring they feel valued and manage expectations to improve customer satisfaction.
To succeed as our Service Director, you should possess:
- Bachelor's degree in Engineering, Business Administration, Logistics, or related field.
- More than 5 years of experience in packaging or industrial machinery.
- Spanish and English language proficiency (Advanced level).
- Jira Ticket utilization for tracking customer interactions and monitoring service performance.
- Advanced technical knowledge of industrial machinery, particularly in the packaging sector.
We offer a competitive salary ($120,000 - $150,000) and benefits package, including paid time off and holidays, opportunities for professional development, and career advancement.
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