Service Director

hace 1 mes


Barcelona, Barcelona, España Rotzinger Gruppe A tiempo completo
Job Overview

The Service Director plays a pivotal role in ensuring the efficient delivery of technical support and after-sales service for our innovative packaging machinery.

Reporting to the Service Manager, this key position is responsible for overseeing the Service department, managing a team of skilled technicians, and ensuring the successful testing, commissioning, and maintenance of our advanced packaging solutions.

About Us

We are Rotzinger Gruppe, a leading provider of automated packaging solutions specializing in design, manufacturing, and maintenance of feeding systems for various industries, including Food, Pharmaceutical, Cosmetics, and Personal Care.

Our commitment to delivering high-quality products and exceptional customer service ensures our clients receive efficient and reliable packaging solutions tailored to their needs.

Key Responsibilities
  • Supervise, guide, and coordinate the SAT and Back Office technical team, aligning with company strategic objectives.
  • Oversight of service appointments, correct task assignment to technicians, and efficient timely service delivery.
  • Scheduling and resource allocation, ensuring equitable and efficient team schedules and workloads.
  • Organize training programs to enhance team skills and knowledge.
  • Maintain staff updated on new procedures, tools, and relevant technologies.
  • Build strong client relationships, ensuring they feel valued and manage expectations to improve customer satisfaction.
Requirements

To succeed as our Service Director, you should possess:

  • Bachelor's degree in Engineering, Business Administration, Logistics, or related field.
  • More than 5 years of experience in packaging or industrial machinery.
  • Spanish and English language proficiency (Advanced level).
  • Jira Ticket utilization for tracking customer interactions and monitoring service performance.
  • Advanced technical knowledge of industrial machinery, particularly in the packaging sector.
Salary and Benefits

We offer a competitive salary ($120,000 - $150,000) and benefits package, including paid time off and holidays, opportunities for professional development, and career advancement.



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