International Service Director

hace 1 semana


Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

Overview

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We are seeking an experienced International Service Director to lead our team of Service Engineers and Supervisors, delivering exceptional support to our customers across various service areas and product lines. As a key member of our organization, you will drive operational and business performance measures, ensuring high levels of customer satisfaction and loyalty.

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Job Description

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The successful candidate will be responsible for:

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  • Developing and implementing strategies to provide effective support to customers in their region.">
  • Building and sustaining a motivated team of Field Service Engineers and Supervisors, ensuring they have the necessary skills and resources to deliver high-quality service.">
  • Maintaining professional service support processes, either through internal personnel or external providers.">
  • Driving regional P&L in line with plan/budgetary requirements.">
  • Partnering with commercial teams to deliver customer deals that meet/exceed expectations.">
  • Effective critical issue management.">
  • Representing the company in a positive, professional manner when interacting with customers and stakeholders.">
  • Driving continuous improvement using our Practical Process Improvement Business System.">
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Requirements

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To be successful in this role, you will need:

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  • A Bachelor's or advanced degree in business, marketing, mathematics, or sciences.">
  • At least 10 years of experience, with at least 3+ years in a management role.">
  • A thorough understanding and extensive experience working with diverse service providers.">
  • Excellent written, oral, and presentation skills in English, with the ability to communicate effectively with customers and colleagues at all levels.">
  • Good people leadership skills, team orientation, and professional attitude.">
  • Ability to energize the team to accomplish goals.">
  • Ability to integrate and work across matrix organizations.">
  • Comprehensive computer skills, including database development and searching, PowerPoint, Word, spreadsheets.">
  • Honest, independent, self-disciplined, innovative, and responsible.">
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Benefits

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You will be eligible for a company phone, laptop, car or car allowance, as well as other company benefits, including bonus, training plan, employee assistance program, and more.

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About Us

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We enable our customers to make the world healthier, cleaner, and safer. Our mission is to accelerate research, tackle sophisticated scientific challenges, drive technological innovation, and support patients in need. Join us in shaping the future of science and healthcare



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