International Service Team Director
hace 1 semana
Job Summary: We are seeking an experienced and skilled professional to lead our Underwriting Operations team in Spain. As the International Service Team Director, you will be responsible for managing a team of 6-7 employees, developing and implementing business processes, and ensuring seamless communication with stakeholders.
Main Accountabilities:
- Lead the Underwriting Operations team in Spain, including team development, training, and succession planning.
- Maintain fluent communication with central UW teams to ensure service expectations are met and stakeholder needs are fulfilled.
- Collaborate with Digital Center of Excellence and Financial Lines Program implementation teams to deliver digital solutions across the network.
- Develop and maintain the UW Operations Governance Model, clearly defining roles and responsibilities.
- Ensure adherence to guidelines and a mindset of continuous improvement to deliver optimal service to customers.
Business Accountabilities:
- Lead the UW Operations team in Spain.
- Participate in and co-lead IPZ Transformation projects.
- Implement IPZ CABT produced programs.
- Maintain fluent communication with central teams, SC Spain team, and IPZ Network.
Performance Management Accountabilities:
- Lead the functional area, setting individual objectives, reviewing performance, and providing ongoing feedback.
- Model behaviors demonstrating commitment to corporate values.
- Drive performance management philosophy into the organization.
- Coach and assess subordinates in establishing and leading high-performing teams.
About Us:
Zurich Australian Insurance Ltd. is an equal opportunities employer that values diversity and inclusivity. We offer a flexible hybrid work mode, flexible remuneration, and a range of benefits to support your well-being and career growth.
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