International Service Team Director

hace 1 semana


Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completo

Job Summary: We are seeking an experienced and skilled professional to lead our Underwriting Operations team in Spain. As the International Service Team Director, you will be responsible for managing a team of 6-7 employees, developing and implementing business processes, and ensuring seamless communication with stakeholders.

Main Accountabilities:

  • Lead the Underwriting Operations team in Spain, including team development, training, and succession planning.
  • Maintain fluent communication with central UW teams to ensure service expectations are met and stakeholder needs are fulfilled.
  • Collaborate with Digital Center of Excellence and Financial Lines Program implementation teams to deliver digital solutions across the network.
  • Develop and maintain the UW Operations Governance Model, clearly defining roles and responsibilities.
  • Ensure adherence to guidelines and a mindset of continuous improvement to deliver optimal service to customers.

Business Accountabilities:

  • Lead the UW Operations team in Spain.
  • Participate in and co-lead IPZ Transformation projects.
  • Implement IPZ CABT produced programs.
  • Maintain fluent communication with central teams, SC Spain team, and IPZ Network.

Performance Management Accountabilities:

  • Lead the functional area, setting individual objectives, reviewing performance, and providing ongoing feedback.
  • Model behaviors demonstrating commitment to corporate values.
  • Drive performance management philosophy into the organization.
  • Coach and assess subordinates in establishing and leading high-performing teams.

About Us:

Zurich Australian Insurance Ltd. is an equal opportunities employer that values diversity and inclusivity. We offer a flexible hybrid work mode, flexible remuneration, and a range of benefits to support your well-being and career growth.



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