Global Field Service Operations Director
hace 14 horas
Thermo Fisher Scientific: Leading the Way in Electron Microscopy and Beyond
">We are seeking a highly skilled Global Field Service Operations Director to join our team at Thermo Fisher Scientific. As a leader in electron microscopy and beyond, we empower our customers to make the world healthier, cleaner, and safer.
">About the Role:
">The successful candidate will be responsible for leading our international team of service engineers and supervisors, ensuring they deliver, install, maintain, and repair a range of cutting-edge systems. This role will have a significant impact on customer satisfaction, team development, process optimization, and business results.
">Main Responsibilities:
">- ">
- Develop and implement strategies to effectively support customers in their region.">
- Achieve exceptional customer allegiance through proactive issue resolution and timely communication.">
- Build, lead, and sustain an impactful and motivated team of field service engineers and supervisors who will drive business growth.">
- Maintain professional service support processes via qualified personnel or external providers.">
- Drive operational and business performance metrics, aligning with plan and budgetary requirements.">
- Partner with commercial teams to deliver profitable customer deals that meet/exceed expectations.">
- Represent the company in a positive and professional manner, ensuring seamless interactions with customers and internal stakeholders.">
- Promote high-quality and continuous improvement using our Practical Process Improvement Business System.">
- ">
Requirements:
">- ">
- Bachelor's or advanced degree in business, marketing, mathematics, or sciences.">
- Minimum 10+ years of experience, with at least 3+ years in a management role.">
- Proven track record of working with diverse service providers and driving business growth.">
- Excellent written, oral, and presentation skills in German and English, with the ability to communicate effectively with customers and colleagues at all levels.">
- Strong leadership skills, with a focus on teamwork, professionalism, and goal-oriented attitude.">
- Ability to energize teams to achieve goals and integrate across matrix organizations.">
- Comprehensive computer skills, including database development, searching, PowerPoint, Word, spreadsheets, and more.">
- Honest, independent, self-disciplined, innovative, and responsible individual with a passion for delivering exceptional results.">
About Thermo Fisher Scientific:
">We are a global biotechnology company that empowers our customers to make the world healthier, cleaner, and safer. With revenues exceeding $35 billion and the largest investment in R&D in the industry, we provide our people with the resources and opportunities to create significant contributions to the world. Join us in accelerating research, tackling sophisticated scientific challenges, and supporting patients in need.
">What We Offer:
">As a Global Field Service Operations Director at Thermo Fisher Scientific, you can expect a competitive salary, ranging from $120,000 to over $180,000 per year, depending on your location and experience. Additionally, you will enjoy a comprehensive benefits package, including bonus incentives, training opportunities, employee assistance programs, and more.
">How to Apply:
">If you are a seasoned professional with a passion for leading high-performing teams and driving business growth, please submit your application today. We look forward to welcoming you to our team and exploring how you can contribute to our mission.
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