Senior Manager Field Services Operations
hace 15 horas
Company Overview
SITA is a leading technology and communications provider to the air transport industry. We partner with over 2,500 transportation and government clients worldwide, providing innovative solutions to make their operations run smoothly.
About the Role
This senior management position plays a critical role in driving the success of SITA's Professional Field Services business unit. As a key member of the team, you will be responsible for developing and executing regional strategies for field services, aligning with organizational and global service goals.
Job Responsibilities
Develop and execute regional strategies for GEO field services, ensuring alignment with organizational priorities
Oversee recruitment, training, and performance management of field service teams
Set clear goals and objectives for teams and individuals, ensuring alignment with organizational priorities
Lead initiatives aimed at improving service delivery, operational performance, and overall efficiency
Evaluate financial performance of field services, managing budgets to ensure cost-effective operations
Requirements
Bachelor's degree in information technology, Computer Science, Business Administration, or a related field
Minimum 8-10 years of experience in IT field services or related roles, with at least 5 years in a senior management or director-level position
Proven track record of strategic leadership and operational management in IT services
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