Global Field Services Director
hace 1 mes
SITA is the driving force behind the world's air travel industry. We innovate and communicate, keeping airports moving, airlines flying smoothly, and borders open. Our cutting-edge tech and solutions are the key to success for over 2,500 transportation and government clients worldwide. Our Vision: To revolutionize air travel operations with efficient and secure service delivery.
About the Role
The Global Field Services Director will be responsible for leading our Professional Field Services business unit. This strategic position requires a seasoned leader with expertise in IT field services and senior management experience.
Key Responsibilities:
- Develop and execute regional strategies for GEO field services, aligning with organizational and global service goals.
- Oversee recruitment, training, and performance management of field service teams.
- Set clear goals and objectives for teams and individuals, ensuring alignment with organizational priorities.
- Lead initiatives aimed at improving service delivery, operational performance, and overall efficiency.
- Efficiently allocate resources, including personnel, equipment, and technology, to meet operational needs.
- Oversee the financial performance of field services, managing budgets to ensure cost-effective operations.
- Ensure all field operations adhere to company policies, industry regulations, and compliance standards.
- Identify and mitigate potential risks related to field operations, ensuring smooth and secure service delivery.
Requirements:
- Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
- Minimum of 8-10 years of experience in IT field services or related roles, with at least 5 years in a senior management or director-level position.
- Proven track record of strategic leadership and operational management in IT services.
- Technical Skills: FSM Software, Data Analytics, ServiceNow & FSM Software, CRM Systems, Foundational ITIL Accreditation.
- Functional Skills: Leadership & Team Management, Strategic Planning, Innovative mindset, Operational Planning & Efficiency, Customer Relationship Management, Budget Management, Problem-solving, Communication, Risk Management, Crisis Management.
Salary: $120,000 - $180,000 per year, depending on experience.
About SITA
SITA is a leading innovator in the air travel industry, serving over 2,500 transportation and government clients worldwide. We're committed to providing efficient and secure service delivery through our cutting-edge tech and solutions.
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