IT Workplace Services Director

hace 3 días


Barcelona, Barcelona, España Caldic A tiempo completo
Job Summary

The IT Workplace Services Director is a key leadership role at Caldic, responsible for managing and overseeing the delivery of IT services related to end-user devices, applications, and support.

About Us

Caldic is a leading [Company Overview]. Our team is dedicated to providing top-notch service and support to our employees globally.

Salary

The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience and qualifications.

Responsibilities
  • Manage and oversee the delivery of IT services related to end-user devices, applications, and support.
  • Lead the transition of Workplace Services management to a Managed Service Partner, focusing on contract/vendor management and service delivery.
  • Deploy, configure, and maintain end-user devices such as desktops, laptops, tablets, smartphones, printers, and other peripherals.
  • Oversight installation, licensing, and updates of software applications used by employees, ensuring compliance with licensing agreements and software policies.
  • Manage the IT infrastructure that supports workplace services, including networks, servers, storage systems, and cloud services, to ensure reliability, performance, and security.
  • Collaborate with the ICS team to implement and enforce security measures to protect IT assets, data, and systems from cyber threats, viruses, malware, and unauthorized access.
  • Ensure compliance with security policies, regulations, and industry standards.
  • Manage user accounts, permissions, and access rights to IT resources, ensuring appropriate levels of access based on roles and responsibilities.
  • Procure IT hardware, software, and services, negotiating contracts with vendors, and evaluating vendor performance to ensure quality and cost-effectiveness.
  • Develop and implement IT policies, procedures, and best practices related to IT workplace services, user guidelines, data protection, and IT asset management.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 5 years of experience in IT Workplace Services management.
  • Strong leadership and communication skills.
  • Excellent analytical and problem-solving skills.
  • Experience with cloud architecture, service delivery, contract management, and security measures.


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