Workplace Services Director
hace 3 semanas
The Workplace Services Manager at Caldic will play a pivotal role in driving innovation and excellence in our IT operations. Reporting to the Director of IT Operations, this business and technology leader will oversee the management, monitoring, and coordination of our workplace technology solutions, service, and support models. Their primary focus will be on ensuring compliance and optimization to provide optimal performance to business users across Caldic globally.
The successful candidate will be a self-motivated, excellent communicator, strong negotiator with experience in Cloud architecture, service delivery, contract management, analytical thinking, decision making, and presentation skills. They will collaborate with the wider technology community to deliver first-class user experience and service across the business.
Key responsibilities will include managing and overseeing the delivery of IT services related to end-user devices, applications, and support. They will lead the transition of Workplace Services management to a Managed Service Partner, focusing on contract/vendor management and service delivery.
Other key responsibilities include deploying, configuring, and maintaining end-user devices, overseeing the installation, licensing, and updates of software applications used by employees, and ensuring compliance with licensing agreements and software policies. They will also manage the IT infrastructure that supports workplace services, including networks, servers, storage systems, and cloud services, to ensure reliability, performance, and security.
The Manager will collaborate with the ICS team to implement and enforce security measures to protect IT assets, data, and systems from cyber threats, viruses, malware, and unauthorized access. They will ensure compliance with security policies, regulations, and industry standards.
They will be responsible for leading the procurement of IT hardware, software, and services, negotiating contracts with vendors, and evaluating vendor performance to ensure quality and cost-effectiveness. They will also develop and implement IT policies, procedures, and best practices related to IT workplace services, user guidelines, data protection, and IT asset management.
Additionally, they will manage collaboration platforms, communication tools, and productivity applications used by employees for efficient teamwork, virtual meetings, document sharing, and knowledge management. They will organize training programs, workshops, and documentation to enhance IT skills and knowledge among employees, promoting continuous learning and development in IT-related areas.
Key Requirements
Technical Skills
- Cloud architecture
- Service delivery
- Contract management
- Analytical thinking
- Decision making
- Presentation skills
Soft Skills
- Self-motivation
- Excellent communication skills
- Strong negotiation skills
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