Guest Services Director

hace 3 días


Barcelona, Barcelona, España Accor Hotels A tiempo completo

We're seeking a skilled and motivated Guest Services Director to lead our front desk team at Accor Hotels' The Hoxton Poblenou in Barcelona. As a key member of our hotel management team, you will be responsible for delivering exceptional guest experiences and driving business results.

This is an excellent opportunity for a seasoned hospitality professional to take on a leadership role and contribute to the continued success of our hotel.

**Key Responsibilities:**

  • Lead and manage a team of front desk staff to deliver outstanding customer service and achieve sales targets.
  • Develop and implement effective strategies to drive revenue growth, improve guest satisfaction, and enhance operational efficiency.
  • Collaborate with other departments to ensure seamless delivery of services and maximize guest satisfaction.

**Requirements:**

  • Bachelor's degree in Hospitality Management or related field.
  • Minimum 3 years of experience in hospitality management, preferably in a similar role.
  • Proven track record of delivering exceptional guest experiences and driving business results.
  • Excellent leadership, communication, and problem-solving skills.
  • Fluency in Spanish and English (Catalan and additional languages are a plus).

**What We Offer:**

  • A competitive salary: €40,000 - €55,000 per annum.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Discounts on hotel stays and other perks.


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