Lead Front Desk Associate

hace 2 días


Barcelona, Barcelona, España Marriott International A tiempo completo
Job Description

As a Lead Front Desk Associate with Marriott International, you will play a vital role in ensuring exceptional guest experiences. Your primary responsibility will be to assist staff in expediting problem payments, follow up with guests regarding satisfaction with guest-related issues, and process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

You will also be responsible for processing all payment types such as room charges, cash, checks, debit, or credit. Additionally, you will anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

In this role, you will also process all check-outs including resolving any late and disputed charges. You will answer, record, and process all guest calls, messages, requests, questions, or concerns.

Furthermore, you will coordinate with Housekeeping to track readiness of rooms for check-in. You will run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Cash handling is another critical aspect of this role. You will cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks.

You will also count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Key Responsibilities:

  • Assist staff with expediting problem payments
  • Follow up with guests regarding satisfaction with guest-related issues
  • Process all guest check-ins
  • Anticipate sold-out situations and obtain alternative accommodations
  • Process all check-outs
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Cash guests' personal checks and traveler's checks
  • Count bank at the beginning and end of shift
  • Balanace and drop receipts according to Accounting specifications

Preferred Qualifications

Educational Requirements: High school diploma or equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience required.
License or Certification: None
Martriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Role

This role requires a strong customer service focus and excellent communication skills. You should be able to work effectively in a fast-paced environment and have a high level of attention to detail.

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.


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