Global Technical Operations Director, EMEA

hace 2 semanas


Barcelona, Barcelona, España Aristocrat A tiempo completo
Job Summary

A challenging opportunity has arisen for a highly skilled and experienced Global Technical Operations Director to join our team in Barcelona. This role is responsible for managing a global team of technical service technicians, ensuring quality-first service on the field with seamless execution.

Key Responsibilities
  • Lead a team of talented service technicians to support the EMEA region.
  • Provide team leadership, shared vision, and positive communications to achieve the company's vision and strategy consistent with the company's core values and team principles.
  • Build strong relationships and collaborative partnerships with colleagues from around the world.
  • Establish a positive, participative, and collaborative team environment that inspires creative, high-performing, continuous improvement, and engaged team members.
Technical Service Management
  • Ensure quality-first service on the field with seamless execution.
  • Lead the coordination and execution of installations, product conversions, and training.
  • Ensure these are delivered within committed timeframes meeting customer and business expectations.
  • Monitor the process from start to finish, identifying any obstacles and implementing solutions to avoid delays.
Financial and Operational Oversight
  • Owner of the tiered regional service budget.
  • Approve all worked hours and expenses for the region, travel expenses, billed services, warranty work, and other cost expenditures.
  • Ensure operational scaling to support growth of the business.
Requirements

The ideal candidate will have:

  • 7+ years of proven experience in ensuring excellent quality-first service within an equivalent position.
  • Fluent English language skills.
  • Knowledge of the gaming industry in EMEA would be highly beneficial.
  • Bachelor's degree in Engineering fields or logistic background.
  • Requires five years plus of proven results in the areas of customer service.
What We Offer

We offer a competitive salary of €80,000 - €110,000 per annum, depending on experience, plus a range of benefits including 25 days of holiday, Christmas closure, birthday day, private health insurance, gym membership, private pension plan, life insurance, and flexible compensation plan.



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