Global Technical Operations Director, EMEA
hace 2 semanas
A challenging opportunity has arisen for a highly skilled and experienced Global Technical Operations Director to join our team in Barcelona. This role is responsible for managing a global team of technical service technicians, ensuring quality-first service on the field with seamless execution.
Key Responsibilities- Lead a team of talented service technicians to support the EMEA region.
- Provide team leadership, shared vision, and positive communications to achieve the company's vision and strategy consistent with the company's core values and team principles.
- Build strong relationships and collaborative partnerships with colleagues from around the world.
- Establish a positive, participative, and collaborative team environment that inspires creative, high-performing, continuous improvement, and engaged team members.
- Ensure quality-first service on the field with seamless execution.
- Lead the coordination and execution of installations, product conversions, and training.
- Ensure these are delivered within committed timeframes meeting customer and business expectations.
- Monitor the process from start to finish, identifying any obstacles and implementing solutions to avoid delays.
- Owner of the tiered regional service budget.
- Approve all worked hours and expenses for the region, travel expenses, billed services, warranty work, and other cost expenditures.
- Ensure operational scaling to support growth of the business.
The ideal candidate will have:
- 7+ years of proven experience in ensuring excellent quality-first service within an equivalent position.
- Fluent English language skills.
- Knowledge of the gaming industry in EMEA would be highly beneficial.
- Bachelor's degree in Engineering fields or logistic background.
- Requires five years plus of proven results in the areas of customer service.
We offer a competitive salary of €80,000 - €110,000 per annum, depending on experience, plus a range of benefits including 25 days of holiday, Christmas closure, birthday day, private health insurance, gym membership, private pension plan, life insurance, and flexible compensation plan.
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