Field Services Operations Manager Spain
hace 15 horas
About the Company
SITA is a leading provider of technology and communication innovations in the air travel industry, operating in 200 countries and speaking 60 different languages and cultures.
We're committed to diversity and inclusivity, creating a comfortable and fun work environment for our employees. Our offices are designed to be welcoming spaces, and we also offer flexible working arrangements, including remote work options.
About the Role
This is an exciting opportunity to join our Professional Field Services business unit as a Field Services Operations Manager, based in Spain. You will play a critical role in driving the success of our GEO field services operations, overseeing regional strategies and ensuring that teams are equipped with the right tools and knowledge to deliver exceptional service.
Key Responsibilities
- Develop and execute regional strategies for GEO field services, aligning with organizational and global service goals.
- Oversee recruitment, training, and performance management of field service teams.
- Set clear goals and objectives for teams and individuals, ensuring alignment with organizational priorities.
- Lead initiatives aimed at improving service delivery, operational performance, and overall efficiency.
- Evaluate financial performance of field services, managing budgets to ensure cost-effective operations.
- Ensure all field operations adhere to company policies, industry regulations, and compliance standards.
Requirements
To be successful in this role, you will need:
- A Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum 8-10 years of experience in IT field services or related roles, with at least 5 years in a senior management or director-level position.
- Proven track record of strategic leadership and operational management in IT services.
Preferred Qualifications
We would love to hear from candidates with:
- Advanced degree or relevant certifications (e.g., ITIL, PMP).
- Experience and knowledge in the travel industry.
What We Offer
We offer a competitive salary package, including benefits such as Flexible Work Arrangements (up to 30 days/year), Employee Wellbeing Program, and access to professional development opportunities. Estimated annual salary: €85,000 - €120,000.
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