Senior Operations Manager

hace 1 semana

Barcelona, Barcelona, España Amazon A tiempo completo

Job Summary

Ambitious and results-driven Senior Operations Manager is sought after to drive revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

As a Senior Operations Manager, you will inspire and lead managers to provide bar-raising leadership and management practices for our growing number of engineers.

You will work hand-in-hand with global stakeholders on opportunities to drive operational excellence.

With your people management skills, you will deliver through others and effectively engage with all levels of the organization to deliver key outcomes for the business.

Key Responsibilities

  • Strategic Planning and Execution: Develop the strategic plan to achieve business objectives, define and execute initiatives to deliver customer outcomes, and track progress against goals to ensure the team remains focused
  • Incident and Escalations Management: Serve as the point of contact for customer engagement and issue resolution, manage critical incidents and escalations, and drive process improvements to scale with business growth
  • Team and Performance Management: Own all aspects of performance and career development for the team, mentor staff to maintain a world-class organization, and drive continuous improvement through audits, training, and accountability
  • Operational Excellence: Uphold and continuously improve operational standards across the site and globally, identify and own optimization initiatives, and set high performance expectations for the team
  • Senior Leadership and Customer Engagement: Engage with key stakeholders to deliver exceptional customer outcomes, remove roadblocks, and lead proactive and reactive communication with customers at senior levels

About the Team

Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services.

Now, with Amazon Web Services (AWS), you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.

As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.

Our Support Engineering team resolves customer technical issues ranging from EC2 Linux general guidance through technical deep-dives identifying and resolving complex Big Data (EMR, Data Pipeline) configuration and 3rd party integration issues.

Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.

Our engineers are also involved in hiring efforts and training/develop new members as well as being the voice of the customer.

Requirements

  • Bachelor's degree in Engineering, Computer Science, IT Degree or equivalent experience
  • 10+ years of experience managing engineering/technical teams
  • Experience as a senior manager, including managing managers
  • Technical background and working knowledge of protocols (HTTP, DNS, and TCP/IP) and cloud service offerings (AWS, Azure, etc.)
  • Able to communicate effectively in English, within technical and business settings

  • Senior Operations Manager

    hace 3 semanas

    Barcelona, Barcelona, España Leap29 A tiempo completo

    Senior Operations ManagerWe are seeking a highly skilled Senior Operations Manager to lead our Solar Energy operations in Spain and Portugal.Key Responsibilities:Manage Solar PV plants to ensure optimal performance and efficiency.Oversee maintenance activities to maximize profitability and operational reliability.Provide expert advice on operability during...

  • Senior Operations Manager

    hace 3 semanas

    Barcelona, Barcelona, España Leap29 A tiempo completo

    Senior Operations ManagerWe are seeking a highly skilled Senior Operations Manager to lead our Solar Energy operations in Spain and Portugal.Key Responsibilities:Manage Solar PV plants to ensure optimal performance and efficiency.Oversee maintenance activities to maximize profitability and operational reliability.Provide expert advice on operability during...

  • Senior Operations Manager

    hace 3 semanas

    Barcelona, Barcelona, España Solutions & Decisions A tiempo completo

    Senior Operations ManagerWe are seeking a highly experienced Senior Operations Manager to join our team at Solutions & Decisions in Illescas, Toledo. As a key member of our e-commerce Logistics Operations Centre, you will be responsible for managing the centre's operations, supervising teams, and ensuring compliance with quality standards.Key...

  • Senior Operations Manager

    hace 3 semanas

    Barcelona, Barcelona, España Solutions & Decisions A tiempo completo

    Senior Operations ManagerWe are seeking a highly experienced Senior Operations Manager to join our team at Solutions & Decisions in Illescas, Toledo. As a key member of our e-commerce Logistics Operations Centre, you will be responsible for managing the centre's operations, supervising teams, and ensuring compliance with quality standards.Key...

  • Senior IT Operations Manager

    hace 1 semana

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Senior IT Operations ManagerAbout the Role:We are seeking a seasoned professional to lead our IT operations team. As a Senior IT Operations Manager, you will be responsible for aligning our IT operations with business objectives and communicating progress to the CIO and other directors.Key Responsibilities:Implement effective security measures to...

  • Senior Operations Manager

    hace 1 semana

    Barcelona, Barcelona, España United Parcel Service A tiempo completo

    Job Title: Senior Operations ManagerWe are seeking a highly skilled Senior Operations Manager to join our team at United Parcel Service. As a Senior Operations Manager, you will be responsible for managing personnel, training and formation of the team, and identifying and developing potential talents for the company.Key Responsibilities:Management of...

  • Senior Operations Project Manager

    hace 3 semanas

    Barcelona, Barcelona, España Docplanner A tiempo completo

    Senior Operations Project ManagerAt Docplanner, we're on a mission to make healthcare more human. As a Senior Operations Project Manager, you'll play a crucial role in driving our operations forward, ensuring seamless support and customer satisfaction.Key Responsibilities:Lead cross-functional projects to improve operations, aligning with strategic goals and...

  • Senior Operations Project Manager

    hace 3 semanas

    Barcelona, Barcelona, España Docplanner A tiempo completo

    Senior Operations Project ManagerAt Docplanner, we're on a mission to make healthcare more human. As a Senior Operations Project Manager, you'll play a crucial role in driving our operations forward, ensuring seamless support and customer satisfaction.Key Responsibilities:Lead cross-functional projects to improve operations, aligning with strategic goals and...

  • Senior Marketing Operations Manager

    hace 3 semanas

    Barcelona, Barcelona, España Veeva Systems, Inc. A tiempo completo

    Senior Marketing Operations ManagerWe are seeking a highly skilled Senior Marketing Operations Manager to join our EU Marketing team. This role requires a strategic thinker who can drive marketing automation and campaign execution across multiple channels.Key Responsibilities:Develop and implement marketing automation strategies to improve campaign...

  • Senior Marketing Operations Manager

    hace 3 semanas

    Barcelona, Barcelona, España Veeva Systems, Inc. A tiempo completo

    Senior Marketing Operations ManagerWe are seeking a highly skilled Senior Marketing Operations Manager to join our EU Marketing team. This role requires a strategic thinker who can drive marketing automation and campaign execution across multiple channels.Key Responsibilities:Develop and implement marketing automation strategies to improve campaign...

  • Senior Ad Operations Manager

    hace 3 semanas

    Barcelona, Barcelona, España Find A tiempo completo

    Senior Ad Operations ManagerWe are seeking a highly skilled Senior Ad Operations Manager to join our team. As a key member of our ad operations team, you will play a critical role in managing and optimizing our ad tech stack, improving revenue performance, and resolving technical issues.Key Responsibilities:Manage and oversee ad trafficking across various...

  • Senior Ad Operations Manager

    hace 3 semanas

    Barcelona, Barcelona, España Find A tiempo completo

    Senior Ad Operations ManagerWe are seeking a highly skilled Senior Ad Operations Manager to join our team. As a key member of our ad operations team, you will play a critical role in managing and optimizing our ad tech stack, improving revenue performance, and resolving technical issues.Key Responsibilities:Manage and oversee ad trafficking across various...

  • Senior Program Manager

    hace 3 semanas

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Senior Program Manager - VAT OperationsWe are seeking an experienced Senior Program Manager to join our VAT Operations team within the Compliance division of Engineeringuk. The successful candidate will be responsible for driving the automation of manual processes, harmonizing rules across various legislations, simplifying SOPs, and developing metrics to...

  • Senior Program Manager

    hace 3 semanas

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Senior Program Manager - VAT OperationsWe are seeking an experienced Senior Program Manager to join our VAT Operations team within the Compliance division of Engineeringuk. The successful candidate will be responsible for driving the automation of manual processes, harmonizing rules across various legislations, simplifying SOPs, and developing metrics to...

  • Senior Ad Operations Manager

    hace 3 semanas

    Barcelona, Barcelona, España Find A tiempo completo

    Senior Ad Operations ManagerThe Senior Ad Operations Manager will play a pivotal role in driving revenue growth and optimizing our ad tech stack. This individual will work closely with commercial, BI, operations, and product teams to ensure seamless ad operations that align with the company's growth strategy and revenue targets.Key Responsibilities:Manage...

  • Senior Ad Operations Manager

    hace 3 semanas

    Barcelona, Barcelona, España Find A tiempo completo

    Senior Ad Operations ManagerThe Senior Ad Operations Manager will play a pivotal role in driving revenue growth and optimizing our ad tech stack. This individual will work closely with commercial, BI, operations, and product teams to ensure seamless ad operations that align with the company's growth strategy and revenue targets.Key Responsibilities:Manage...

  • Senior Operations Manager

    hace 2 semanas

    Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleAmazon Logistics (AMZL) is seeking a highly skilled and experienced professional to join our Central Operations (CO) team as a Senior Operations Manager. This is a unique opportunity to support the growth and development of our last mile delivery network, driving innovation and excellence in route planning, labor planning, and on-road delivery...

  • Senior Marketing Operations Manager

    hace 2 semanas

    Barcelona, Barcelona, España Veeva Systems, Inc. A tiempo completo

    We are seeking a seasoned Senior Marketing Operations Manager to lead our EU Marketing team. This role requires a strategic thinker who can improve automation processes and optimize marketing campaign performance.The ideal candidate must have expertise in Marketo marketing automation, CRM, and marketing analytics.This is a unique opportunity to enable a...

  • Senior Operations Manager

    hace 2 semanas

    Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleAs a Senior Operations Manager at Amazon, you will be responsible for driving standardization across EU, improving the overall last mile cost and Delivery Service Providers (DSP) Experience. This will involve owning multiple initiatives to develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily...

  • Senior Marketing Operations Manager

    hace 3 días

    Barcelona, Barcelona, España Veeva Systems A tiempo completo

    Job Title: Senior Marketing Operations ManagerJob Description:We are seeking a highly experienced Senior Marketing Operations Manager to join our talented EU Marketing team at Veeva Systems. The ideal candidate will have a proven track record of success in marketing operations, with a strong understanding of marketing automation and a passion for driving...