Director of Service Operations

hace 7 días

Barcelona, Barcelona, España Sita Switzerland A tiempo completo
Job Title: Director of Service Operations

About the Role:

We are seeking a highly experienced and skilled Director of Service Operations to join our team at SITA Switzerland. As a key member of our Leadership Team, you will play a pivotal role in leading our Service Operations team, responsible for service definition, customer support, service delivery, and operations management.

Key Responsibilities:

* Spearhead transformation initiatives and lead the development and implementation of organizational design strategies that enhance operational efficiency and effectiveness.
* Collaborate with cross-functional teams to drive change management efforts, ensuring the organization is agile and adaptive in response to evolving business needs.
* Identify, cultivate, and develop talent within the Customer Service & Operations team, creating a culture of continuous learning and professional growth.
* Drive the acquisition of key skills and expertise necessary to support the company's international growth objectives, while also fostering diversity and inclusion within the workforce to enhance innovation and performance.
* Lead and inspire a high-performing team of professionals, fostering a culture of collaboration, growth, and excellence, while effectively managing resources and budgets.
* Implement robust security and risk management practices to safeguard company data and assets, proactively identifying and mitigating potential threats and vulnerabilities.
* Build strong relationships with internal and external stakeholders, including cross-functional teams, clients, and partners, communicating technical concepts effectively and driving alignment to achieve business objectives.
* Develop and implement a customer service strategy aligned to the Product strategy. Foster a customer-centric culture within the organization. Continuously monitor and improve customer satisfaction metrics.
* Oversee all aspects of the company's operations to ensure efficiency and cost-effectiveness. Collaborate with cross-functional teams to optimize processes and workflows. Implement best practices and technologies to streamline operations. Monitor key performance indicators (KPIs) to assess operational performance.

Requirements:

* Proven experience in leading Service Operations teams and driving transformation initiatives.
* Strong leadership and management skills, with the ability to inspire and motivate high-performing teams.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
* Ability to think strategically and drive business growth through operational excellence.
* Strong analytical and problem-solving skills, with the ability to identify and mitigate potential risks and threats.
* Experience in implementing robust security and risk management practices.
* Strong customer service skills, with the ability to develop and implement customer-centric strategies.

What We Offer:

* Competitive salary and benefits package.
* Opportunity to work with a leading company in the aviation industry.
* Collaborative and dynamic work environment.
* Professional development and growth opportunities.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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