Director of Operations
hace 7 días
A Day in the Life of Director of Operations at Cozymeal
Work closely with cross-functional team leads to create and implement policies and initiatives that support the company's business goals and align with the company's business strategy.
Refine existing KPIs and define new KPIs to keep track of the most important metrics contributing to the company's overall success from demand (customer demand), supply (partners such as chefs, food tour guides sommeliers) and operations (customer support partner operations).
Work with the partner recruiting team leads (aka expansion team leads) on focusing on the right markets, hiring the right partners and optimizing the partner on-boarding process to meet our existing demand most effectively.
Work with both the partner recruiting and partner operations team leads on maximizing partner success on the platform.
Work with the customer support and sales team leads on ensuring all important metrics are met.
Lead the implementation of important features to optimize and further scale the company's operations.
Managing PLs for respective departments.
Identifying customer acquisition projects with greatest impact and ROI for the company.
Requirements Include:
Bachelor's in business, economics, mathematics, sciences, engineering or related field.
MBA or graduate degree is a plus.
6+ years of operational leadership experience and/or management consulting experience.
Hands-on experience in at least one of these areas: web product management, business development, operations, sales.
Leadership Experience:
Leadership experience in at least one of these areas: web product management, business development, operations, sales.
Experienced leader with the capability of understanding the lowest level of detail and demonstrating a willingness to 'roll up your sleeves' to get things done.
Exceptional leadership skills, adept at leading the work of a team, delegating and assigning work and owning team outcomes.
Successful track record of building and growing impactful teams.
Ability to scale the business through systems, processes, partners and people development.
Demonstrated ability to build and maintain relationships with a diverse team of stakeholders, including sales, customer support, partner operations, product managers, engineers and finance.
What We Offer:
Work anywhere in the world (we are a 100% remote team).
Competitive pay.
Stock options (after 1 year with the company).
Opportunity to grow within the organization to a leadership role.
Opportunity to learn from some of the best in the industry.
Great work environment with a strong and friendly team of co-workers.
Hours:
Full-time
If this sounds like you, then Cozymeal just might be the right place for you
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