Global Service Operations Director

hace 4 semanas


Barcelona, Barcelona, España Unilabs A tiempo completo

Job Title: Global Service Operations Director

About the Role:

The Global Service Operations Director will be responsible for managing the day-to-day IT service delivery, ensuring alignment with strategic goals, and optimizing operational processes. This role focuses on executing the service delivery strategy, managing vendors, ensuring risk and compliance, and driving continuous performance improvement.

Key Responsibilities:

  1. Leadership & Management:
  • Lead and manage the IT Service Operations team, including ITSM Specialists and additional operations staff.
  • Oversee daily service delivery operations to ensure alignment with business goals and customer requirements.
  • Mentor and develop the ITSM team to maintain a high level of customer service for internal and external stakeholders.
  • Foster collaboration across teams, ensuring integration and consistency in service delivery.

Service Delivery Strategy:

  1. Develop and implement a robust service delivery strategy that aligns with organizational goals and business needs.
  2. Ensure execution on service delivery strategy to ensure timelines are met.
  3. Set clear SLAs and KPIs to measure service success.
  4. Ensure service delivery aligns with customer expectations and drives business value.

Vendor Management:

  1. Manage relationships with external vendors, ensuring services are delivered within contract terms and SLAs.
  2. Lead vendor negotiations, performance reviews, and escalate issues when necessary to ensure vendor accountability.
  3. Collaborate with vendors to foster continuous improvement in service performance.

Performance Monitoring & Improvement:

  1. Monitor the performance of service operations, using data and KPIs to identify areas for improvement.
  2. Work with ITSM Specialists to ensure consistent application of ITSM tools and processes.
  3. Drive a culture of continuous improvement, ensuring that services evolve with business needs and technological advancements.

Requirements:

Key Qualifications and Skills:

  • Proven experience in leading IT service operations with a strong focus on vendor management and service improvement.
  • Strong knowledge of IT Service Management (ITSM) frameworks, such as ITIL.
  • Experience in managing incidents, problems, and changes within a global IT service environment.
  • Demonstrated success in driving continuous improvement and optimizing processes.
  • Strong leadership and stakeholder management skills, with the ability to manage escalations and communicate effectively.
  • Experience with risk management, compliance, and governance in IT operations.
  • Familiarity with cloud infrastructure, network operations, and end-user support is mandatory.
  • Relevant certifications in ITIL, vendor management, or process optimization (preferred).


  • Barcelona, Barcelona, España Unilabs A tiempo completo

    **Unilabs is Seeking a Director of Global Service Operations Excellence**We are looking for an experienced professional to lead our IT service operations team. The ideal candidate will have a strong background in vendor management and service improvement.**Key Responsibilities:**Leadership & Management:Lead and manage the IT Service Operations team,...


  • Barcelona, Barcelona, España Accorcorpo A tiempo completo

    About AccorAccor is a world-leading hospitality group with more than 5,000 properties in over 100 countries.Job Title: Global Luxury Travel Operations DirectorLocation:Barcelona, SpainAbout the JobJob DescriptionThe Global Luxury Travel Operations Director will be responsible for leading the sales and operations of the Orient Express Contact Centre team. The...


  • Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific: Leading the Way in Electron Microscopy and Beyond">We are seeking a highly skilled Global Field Service Operations Director to join our team at Thermo Fisher Scientific. As a leader in electron microscopy and beyond, we empower our customers to make the world healthier, cleaner, and safer.">About the Role:">The successful candidate...


  • Barcelona, Barcelona, España Syneos Health Healthcare Careers A tiempo completo

    Syneos Health is a leading provider of biopharmaceutical solutions. As a Global Clinical Operations Director, you will be responsible for overseeing the delivery of clinical operations services to support project financial performance. This includes managing resources effectively, ensuring country service consistency and quality, and driving country clinical...


  • Barcelona, Barcelona, España Sita Switzerland Sarl A tiempo completo

    Job DescriptionAbout the RoleThe Director Service Operations will be a key pillar in SITA's contribution to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.Key ResponsibilitiesTransformation and Organizational Design: Spearhead transformation initiatives and lead the development and implementation of...


  • Barcelona, Barcelona, España Axa Group A tiempo completo

    About the RoleAxa Group is seeking a seasoned professional to lead our global travel operations. As Global Head of Travel Operations Hubs, you will be responsible for designing and implementing an operating model that drives transformation across multiple countries.Key Responsibilities include:- Designing end-to-end operations for our global network of...


  • Barcelona, Barcelona, España Sita Switzerland A tiempo completo

    Job Title: Director of Service OperationsAbout the Role:We are seeking a highly experienced and skilled Director of Service Operations to join our team at SITA Switzerland. As a key member of our Leadership Team, you will play a pivotal role in leading our Service Operations team, responsible for service definition, customer support, service delivery, and...


  • Barcelona, Barcelona, España Axa Partners A tiempo completo

    Global Head of Travel Operations Hubs Job SummaryAxa Partners is seeking a seasoned professional to lead the transformation and delivery of its global travel operations. The ideal candidate will have a strong background in operational management, business development, and team leadership. Main Responsibilities- Design and implement the target hubs operating...


  • Barcelona, Barcelona, España Expedia Partner Solutions A tiempo completo

    Director of Operations and StrategyExpedia Partner Solutions is seeking an experienced Director of Operations and Strategy to lead our Private Label Solutions business. As a key member of our leadership team, you will be responsible for driving operational excellence and developing a global operations strategy that aligns with our business goals.Key...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: Global Product Operations DirectorAt Galderma, we are committed to delivering innovative solutions that meet the evolving needs of our customers. As a Global Product Operations Director, you will play a critical role in shaping the future of our operations organization.Key Responsibilities:* Develop and implement a product operating model that...


  • Barcelona, Barcelona, España Arxada Ag A tiempo completo

    About Arxada AgArxada Ag is a global specialty chemicals business committed to solving the world's toughest preservation challenges through better science.We aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people while working to reduce our and our customers' ecological footprint. Sustainable...


  • Barcelona, Barcelona, España Vestas A tiempo completo

    Job DescriptionThe Strategic Service Account Director plays a crucial role in maintaining and expanding relationships with strategically important large customers.Responsibilities include establishing productive relationships with key personnel, coordinating the involvement of company personnel to meet account performance expectations, and meeting assigned...


  • Barcelona, Barcelona, España Jobbatical A tiempo completo

    Job Title: Global Service Delivery DirectorJob Summary:We are seeking a highly experienced Global Service Delivery Director to lead our Global Mobility Services team. The successful candidate will be responsible for creating and executing a roadmap to launch and improve Global Mobility services in the markets we operate in.Key Responsibilities:Create and...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    About DocplannerAt Docplanner Group, we're on a mission to make the healthcare experience more human. As the world's biggest healthcare platform, serving patients and healthcare ecosystems across 13 countries in Europe and LATAM, we create digital apps and software solutions for doctors, clinics, hospitals, and patients.We facilitate scheduling, booking,...

  • Operations Director

    hace 1 semana


    Barcelona, Barcelona, España Akuaro A tiempo completo

    About Our PartnerAkuaro's partner is a fast-growing, tech-enabled real estate management and hospitality company headquartered in Europe. They are part of a larger hospitality group that manages over 1,200 accommodation units, including short-term rentals, hotels, and other unique stays, as well as 10 F&B assets across various regions. Their mission is to...


  • Barcelona, Barcelona, España Jobbatical A tiempo completo

    Job Title: Global Service Delivery DirectorJob Summary:We are seeking a highly experienced Global Service Delivery Director to lead our Global Mobility services in the markets we operate in. The successful candidate will be responsible for creating and executing a roadmap to launch and improve our services, collaborating with the Revenue team to set...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly skilled Global Product Operations Director to join our team at Galderma. In this role, you will be responsible for leading the development and implementation of new product operating models across our Rx Inline & OTC business.Key ResponsibilitiesAct as a change leader to pioneer and establish the Galderma Product...


  • Barcelona, Barcelona, España Unilabs A tiempo completo

    Job DescriptionUnilabs is seeking a highly experienced Global Service Delivery Director to lead the delivery of modern technology infrastructure and services across the organization. The successful candidate will be responsible for delivering a secure, cost-effective, and automated technology infrastructure supported by a robust and efficient service...


  • Barcelona, Barcelona, España Smartrental A tiempo completo

    International Operations DirectorSmartRental Group is seeking an experienced International Operations Director to lead our hotel operations in the assigned geographical area. As a key member of our team, you will be responsible for planning, directing, and coordinating the operations of all hotels in the area.The ideal candidate will have a strong background...


  • Barcelona, Barcelona, España Cmacgm A tiempo completo

    Job Title: Senior Operations Director, Iberia ClusterAbout Us: CMA CGM is a leading global shipping company with a strong presence in the Iberian market. Our team is dedicated to providing exceptional service to our customers and driving business growth.Job Summary: We are seeking a highly experienced Senior Operations Director to lead our Iberia Cluster...