Global Operations Director

hace 1 mes

Barcelona, Barcelona, España Docplanner A tiempo completo

About Docplanner

At Docplanner Group, we're on a mission to make the healthcare experience more human. As the world's biggest healthcare platform, serving patients and healthcare ecosystems across 13 countries in Europe and LATAM, we create digital apps and software solutions for doctors, clinics, hospitals, and patients.

We facilitate scheduling, booking, communication, and payments for millions of patients a month. Our innovative software allows doctors and clinics to optimize patient flows, reduce costly no-shows, and completely digitize their practices, saving valuable time that can be used to improve patient outcomes and experiences.

With our medical Practice Management Software as a SaaS, we help 260,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also run a service that allows 80 million patients monthly to easily find the right doctor, and we currently have 19 million bookings per month coming online or through our software.

Our global team of 2,700 across offices in various locations makes this happen. We're funded by leading VCs - Goldman Sachs, One Peak Partners, Point Nine, and Target Global - and so far, we've raised over €450m. Currently, we're on around €180m ARR (60% yoy growth), and we're expected to reach profitability in the first half of 2024.

The Role

We're looking for a talented Global Operations Director to lead growth initiatives across the organization. This is a remote-friendly role in Europe.

As our Global Operations Director, you'll spearhead initiatives to scale project operations across multiple countries, collaborating with stakeholders and partners to optimize performance. You'll be the linchpin between local operations and product development, leveraging your project management expertise to shape the future of healthcare accessibility.

Your Impact

  • You will lead growth initiatives related to scaling multiple international project operations.
  • Engage with stakeholders and maintain relationships with partners such as local project managers, IT teams, product teams, and third parties.
  • Follow up on the project's main KPIs, problem-solve, and define and implement initiatives to achieve our objectives.
  • Act as a connection point between local operations and product.

What You Need

  • Have 4-5 years of experience in Project Management Operations in Tech scaleup or startup.
  • Have excellent skills in analyzing and synthesizing data to provide actionable recommendations.
  • Utilize analytical models and frameworks to suggest appropriate actions.
  • Understand what it takes to be a successful executor: establish and maintain strong stakeholder engagement, including the ability to create and maintain relationships with local teams and global stakeholders.
  • Have excellent communication skills in English (both written and oral) including strong reporting and presentation skills; Spanish is a plus.

Benefits and Perks

  • Flexible remuneration and benefits system via Flexoh, which includes restaurant card, transportation card, kindergarten, and training tax savings.
  • Share options plan after 6 months of working with us.
  • True flexibility and work-life balance Remote first in one of our legal entities or hybrid work model in one of our office locations.
  • Paid time off according to your location of work.
  • Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
  • Health comes first Health insurance according to your location of work.
  • Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

Equal Opportunities

We promote and embrace equal opportunities in our hiring process, and every day at work. When you apply for our roles, you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, color, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other dimension of human difference.

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