Global Service Delivery Director

hace 7 días

Barcelona, Barcelona, España Unilabs A tiempo completo
Job Description

Unilabs is seeking a highly experienced Global Service Delivery Director to lead the delivery of modern technology infrastructure and services across the organization. The successful candidate will be responsible for delivering a secure, cost-effective, and automated technology infrastructure supported by a robust and efficient service delivery capability.

The ideal candidate will have significant experience owning and delivering technology platforms in a business, with a strong commercial acumen and ability to influence and break down silos within an organization. They will be responsible for driving quality and efficiency in technology solutions delivered, ensuring that they meet architecture and security standards.

The Global Service Delivery Director will oversee the delivery of platform infrastructure, technology, and service to meet or exceed the agreed Service Level Agreements (SLAs). They will also be responsible for the 1st line service desk delivering to the SLAs and hours required by the business, covering capture and overall management of incidents and requests for all services.

The successful candidate will work closely with the Group Chief Information Security Officer (CISO) to ensure the security of Unilabs systems. They will also be responsible for commercial management of platforms and operation, including IT assets, licensing, and vendors.

Key responsibilities include:

  • Delivering modern technology infrastructure and services across the organization
  • Driving quality and efficiency in technology solutions delivered
  • Overseeing the delivery of platform infrastructure, technology, and service to meet or exceed SLAs
  • Managing the 1st line service desk and overall management of incidents and requests for all services
  • Working closely with the Group CISO to ensure the security of Unilabs systems
  • Commercial management of platforms and operation, including IT assets, licensing, and vendors

The ideal candidate will have a strong background in technology delivery, with experience in owning and delivering technology platforms in a business. They will also have a strong commercial acumen and ability to influence and break down silos within an organization.

Key requirements include:

  • Significant experience owning and delivering technology platforms in a business
  • Commercially astute, with experience of owning relationships with technology vendors / SIs in different tiers
  • Experience in technology sourcing
  • Relevant experience / qualifications in MS
  • Ability and comfort with working at senior executive and CxO levels
  • Ability to influence and break down silos within an organization as well as across organizations
  • Ability to focus on business value results, rather than solutions
  • Energy, focus, assertiveness, and diplomacy
  • Strong communication skills in writing, speaking, and presenting
  • Strong analytical, numerical and problem-solving skills as well as the ability to work under pressure

Language skills: English Fluent. Spanish, French or any other European language, a plus.

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