Global Service Delivery Director

hace 2 semanas

Barcelona, Barcelona, España Unilabs A tiempo completo
Job Title: Global Service Delivery Director

We are seeking a highly skilled and experienced Global Service Delivery Director to join our team at Unilabs. As a key member of our IT leadership team, you will be responsible for delivering a secure, cost-effective, modern, automated technology infrastructure supported by a robust and efficient service delivery capability.

Key Responsibilities:
  • Accountable for delivering modern technology infrastructure and services across the businesses, including the delivery of end-user technology to enable colleagues and workplace.
  • Delivering technology that enables seamless service to customers, suppliers and colleagues, focusing on a high-quality customer experience.
  • Drives quality and efficiency in technology solutions delivered, ensuring that they meet architecture and security standards.
  • Owns service processes and governance (ITIL / ITSM) that are used across the business with a focus on lean improvement and optimisation via automation.
  • Accountable for value for money delivered across infrastructure – balancing cost and investment to deliver optimised running costs against desired service levels (SLAs).
  • Owns delivery of platform infrastructure, technology and service to meet or exceed the agreed SLAs.
  • Oversees continual improvement and update (evergreening) of all platforms under management.
  • Owns the relationships, work, and performance of key partner infrastructure vendors to enable SLAs to be met.
  • Accountable for the 1st line service desk delivering to the SLAs and hours required by the business.
  • Accountable for IT Assets & Software Licensing ensuring proper coverage and that commercial value is optimised.
  • Provides consultancy, risk mitigation steering, and acceptance to ensure transition of services into operation meet required standards.
  • Work closely with Group CISO to ensure the security of Unilabs systems.
  • Workplace technology, cloud and network platform management and service delivery.
  • Technical leadership and steering across infrastructure.
  • Commercial management of platforms and operation – including IT assets, licensing, and vendors.
  • ITIL process ownership and governance for key operational and transition processes.
  • Service Catalogue Management - provide single, consistent source of agreed IT services with the business.
  • Incident and service request management.
  • Event monitoring and management.
  • Problem record management and resolution.
  • Ownership and resolution of major incidents/problems.
  • Service quality gate and acceptance of service changes from BU delivery functions.
  • Service Level Management - service reviews and improvement with internal and 3rd party providers.
  • Risk, Business Continuity and IT Service Continuity Planning in relation to infrastructure.
  • Adhere to security standards.
Requirements:
  • Significant experience owning and delivering technology platforms in a business.
  • Experience in delivering IT technology platforms as a shared / centralised service.
  • Commercially astute, with experience of owning relationships with technology vendors / SIs in different tiers.
  • Experience in technology sourcing.
  • Relevant experience / qualifications in MS.
  • Ability and comfort with working at senior executive and CxO levels.
  • Ability to influence and break down silos within an organization as well across organizations.
  • Strong communication skills in writing, speaking, and presenting.
  • Strong analytical, numerical and problem-solving skills as well as the ability to work under pressure.
Language skills:
  • English Fluent.
  • Spanish, French or any other European language, a plus.

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