Customer Service Director

hace 23 horas

Barcelona, Barcelona, España Noatum Logistics A tiempo completo

About Noatum Logistics

Noatum Logistics is a leading multinational in maritime, logistics, and port services with over 50 years of experience. We pride ourselves on our excellence in service and specialized staff.

We offer a wide range of services to ship owners, operators, exporters, and importers, with a presence in 26 countries across North America, South America, Europe, North Africa, the Arabian Gulf, and Asia.

Our team of over 2,800 employees is dedicated to providing top-notch service to our customers. If you're looking to advance your career in our Maritime division, we're currently seeking a Customer Service Manager for our Barcelona office.

Main Responsibilities:

  • Lead the Customer Service Departments in Spain, overseeing Export Booking, Export Invoicing, Export Customer Service, Export Documentation, Cargo Readiness Team, Import Customer Services, and Import.
  • Maintain regular communication with our Head Office to ensure alignment with group policies and procedures.
  • Ensure exceptional customer service quality.
  • Monitor productivity reports and KPIs for management.

We Offer:

  • Permanent contract.
  • Competitive salary based on experience.
  • Access to a flexible remuneration plan, including medical insurance, kindergarten, transport, and training.
  • Professional development opportunities through our Corporate University.
  • Flexible schedule and working model.
  • Dynamic and international work environment.

Requirements:

  • Studies in Foreign Trade, Transport Management, Logistics, or Maritime Business.
  • Experience as a Customer Service Manager or similar role.
  • Maritime services experience, as well as experience in Intermodal services.
  • Fluent in English and Spanish.
  • Excellent communication and customer approach skills.
  • Strong time management and organizational skills.
  • Teamwork and collaborative skills.
  • Ability to work under pressure.

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