Customer Service Representative

hace 1 semana

Barcelona, Barcelona, España Customer Labs A tiempo completo
About the Job

We are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world.

From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.

Key Responsibilities:
  • Handle and close inbound calls to achieve quarterly quota.
  • Respond quickly and effectively to inbound emails.
  • Make outbound calls when necessary to recover orders, convert quotes to orders, or resolve issues with purchased products.
  • Create quotes and follow up.
  • Maximize store revenue by upselling/cross-selling to increase order value and AOV.
  • Maintain awareness of online store promotions and campaigns to maximize their success.
  • Ensure personal knowledge of the product portfolio is up to date.
  • Manage stock availability.
  • Provide cross-language backup if needed.
  • Address customer post-sales requests, including logistics, queries, refunds, exchanges, delivery, etc.
  • Resolve status queries.
  • Initiate and manage customer post-sales-related tasks, including order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite, with a high-quality, efficient, and customer-centric approach.
Required Qualifications:
  • French native level speaker.
  • Fluent in English.
  • Strong communication skills.
  • Knowledge of sales techniques, including up-/cross-selling, objection handling, etc.
  • Customer-driven and motivated to work in sales.
  • Achievement and target-oriented.
  • IT knowledge and technical understanding.
  • Minimum of 1 year relevant experience.
  • Strong personal interest & curiosity in IT products and applications.
  • Real capability to listen to customers.
  • Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs.
  • Exceptional customer-facing and customer care skills.
What We Offer:
  • Competitive salary package and bonus system.
  • Discounts on gym and language courses.
  • 2 to 3 weeks of paid training.
  • 39 working hours per week, Monday to Friday from 08:30 - 17:30.
  • Opportunities for growth within the company.

Please send your CV and cover letter in English.

If you have any questions, feel free to contact our recruiter.

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