Customer Service Representative with Multilingual Expertise
hace 2 semanas
Company Overview
CPM International is a global company present in over 30 countries, offering multilingual support tailored to diverse markets. Our focus is on customer service, sales, and technical solutions for clients worldwide.
We celebrate diversity and foster an inclusive workplace that empowers employees to bring their unique styles to work.
About the Role
This position involves providing exceptional customer experiences through every interaction, handling queries via telephone, email, and social media, and ensuring timely resolution of customer needs.
The ideal candidate will have a strong passion for delivering outstanding customer service, excellent communication skills, and a high level of English proficiency.
Responsibilities
- Providing detailed information about multiple brands and products across various industries
- Constantly improving brand knowledge to deliver accurate information
- Embracing our company values and acting as a brand ambassador
Requirements
To succeed in this role, you'll need:
- A fluent level of French or German with exceptional grammar and spelling skills
- A high level of English (written and spoken)
- Genuine passion for delivering outstanding customer service
- Previous experience in a customer-facing role or call centre environment (desired)
- Flexibility, adaptability, and ability to multitask
- Confidence and enthusiastic telephone manner
- Ability to handle sensitive calls with empathy
- Strong administrative skills with attention to detail
- Professional outlook and proactive problem-solving approach
- Strong team spirit and 'can-do' attitude
Benefits
We offer a competitive salary (£25,000), paid bank holidays, and one extra day off per year. Our hybrid office model allows for flexible working hours. You'll also receive fully paid training, access to best-in-class people engagement activities, and ongoing professional development opportunities.
What's Next?
If you're passionate about delivering exceptional customer experiences, we encourage you to apply by sharing your CV highlighting your achievements and responsibilities.
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