Customer Service Representative with Multilingual Expertise
hace 2 semanas
We are seeking a highly skilled Customer Service Representative to join our team in Barcelona. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and possess excellent communication skills.
Key Responsibilities- Provide top-notch customer support via phone, email, and chat, focusing on the Dutch market.
- Manage customer interactions efficiently, registering data, processing orders, coordinating shipments, handling returns, and managing warranty claims using our CRM system.
- Stay up-to-date with our company's products to provide accurate and helpful information.
- Outstanding verbal and written skills that enable you to connect with customers clearly and effectively.
- A warm, empathetic approach with a genuine passion for helping others.
- A strong orientation towards customer satisfaction, with the ability to prioritize tasks effectively.
- A good listener who excels in teamwork and enjoys working collaboratively.
- Native or full professional level of Dutch.
- Full professional level of English.
- Competitive Salary: €38,000 - €42,000 per annum, depending on experience.
- Hybrid working model, allowing for flexibility and work-life balance.
- Opportunities for personal and professional growth, including access to our online learning platform.
- Unlimited remote work from Europe (1 month per year).
- Transportation allowance after 6 months and private medical insurance after 6 months.
- Support with home office material.
- A step-by-step interview process, including an interview with our Recruiter and the Hiring Manager.
Babel Profiles S.L. is a boutique Recruitment Agency based in the heart of Barcelona. We work with amazing brands, supporting them in finding the perfect candidates/employees. Our team is people-oriented, with a close and informal style. We take the time to get to know our candidates, recognizing their skills and competencies to help them find the perfect job.
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