Customer Service Representative with Multilingual Expertise
hace 3 semanas
Cpm International is a global leader in customer service, sales, and technical support solutions, operating in over 30 countries worldwide. We are passionate about delivering exceptional experiences to our clients and their customers, while fostering a culture of diversity, inclusion, and innovation.
Role Overview:
- Provide multilingual support to clients across various languages, including Norwegian and English.
- Develop a sound understanding of the products and services offered by our client, a leading manufacturer of household and healthcare products.
- Offer an omnichannel service experience to consumers via telephone, email, chat, and social media.
- Collaborate with consumers to answer product information requests and resolve queries in a skillful and professional manner.
- Educate consumers on our client's products and services, ensuring they have a comprehensive understanding of the offerings.
- Contribute to team targets and SLAs, while working towards personal objectives.
About You:
- You possess a fluent level of Norwegian, with excellent grammar and spelling skills.
- High-level proficiency in English (both written and spoken).
- A genuine passion for delivering outstanding customer service and a proactive approach to problem-solving.
- Able to empathize with consumers and handle sensitive calls effectively.
- Strong administrative skills, with attention to detail.
- A professional outlook and commitment to excellence.
We Offer:
- A competitive salary of €9,230.77 per year, reflecting your skills and experience.
- Top performance incentives, recognizing your hard work and dedication.
- A unique opportunity to develop your skills and career in a high-growth environment.
- A hybrid work model, allowing you to balance remote work and office time.
- Two weeks of training, supporting your professional development.
- Dental insurance, plus a range of exclusive perks and rewards through our Employee Benefits Club.
- Access to LinkedIn training and courses, empowering your professional growth.
About Us:
Cpm International is a forward-thinking company, committed to improving the quality of life for our global community. Our client shares our values, prioritizing sustainability, social responsibility, diversity, and innovation. Join us in shaping a brighter future, where everyone can thrive.
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