Customer Service Representative With Multilingual Support

hace 1 mes


Barcelona, Barcelona, España Cpm International A tiempo completo

About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our Team
We are actively seeking highly skilled and passionate customer service representatives to join our dynamic and fast-paced contact centres. Our company values diversity and inclusivity, embracing individuals with disabilities and providing a supportive environment for them to contribute their unique talents and perspectives.

Key Responsibilities
Respond to customer inquiries through calls, email, and/or live chat, providing prompt and accurate solutions to their concerns and questions. Accurately enter and update customer information in our system, ensuring all details are correct and up-to-date. Collaborate with other departments to ensure seamless coordination and quick resolution of customer issues. Maintain a positive and empathetic attitude when interacting with customers, actively listening to their needs and concerns, and striving to exceed their expectations.

What We Offer
Competitive salary. Fully paid training that prepares you for your job. Hybrid working model. 24 holiday days per year on a full-time basis. A friendly, international working environment with career development opportunities. Employee Assistance Program - free, confidential, and impartial guidance and support. Option to sign-up for discounted private health insurance. Referral Program: refer a friend and get a referral bonus. Access to specialized LinkedIn training courses. Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization. Best-in-class people engagement activities and programs. Ongoing training and development and an opportunity to cultivate a new and exciting career in a high-growth environment.

Requirements
Excellent verbal and written communication skills in English are essential, as well as proficiency in German. Demonstrated ability to effectively solve problems with a keen eye for detail. Capable of working autonomously and collaboratively as part of a team. Prior experience in a customer-facing role is highly valued, and familiarity with customer service software is a definite advantage. Candidates must possess a disability certificate of 33% or higher, or show evidence of being in the process of obtaining it.



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