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Front Office Team Lead
hace 2 meses
Job Overview
Aureo Hotel And Resorts is seeking a highly skilled Front Office Manager to join our team.
Key Responsibilities
- Provide exceptional customer service and ensure guest satisfaction.
- Address customer concerns and complaints in a prompt and professional manner.
- Manage front office operations, including phone switchboards, mail, and faxes.
- Supervise front office associates and provide guidance on job duties.
- Prepare operational and financial records for review.
- Identify resource requirements and manage resource allocations.
- Evaluate associate performance and provide feedback.
- Ensure associates follow company policies and procedures.
- Schedule regular meetings to discuss issues and updates.
Requirements
- Degree or Diploma in Hospitality Management or related field.
- Minimum 2 to 3 years of front office experience in a hotel.
- Excellent communication and leadership skills.
- Ability to remain calm under pressure.
Job Type: Full-time
Job Reference: #J-18808-Ljbffr
