Hospitality Team Lead

hace 2 días


Cádiz, Cádiz, España Accor Hotels A tiempo completo
Job Summary

We are seeking a skilled and experienced Hospitality Team Lead - Guest Services to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for ensuring that all procedures are performed to the hotel's standards.

Responsibilities
  • Assist where necessary to ensure optimum service to guests, visitors, and other departments.
  • Ensure prompt, courteous, and efficient handling of all requests by both guests and colleagues.
  • Process all reservations requests, changes, and cancellations received by phone, email, internally, and through global reservations center (GRC), travel agencies, or group planners.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A strong understanding of hospitality principles and practices.
  • Ability to work well under pressure and prioritize tasks effectively.
  • Familiarity with hotel software systems and technology.
Working Conditions

This is a full-time position requiring flexibility to work varied shifts, including evenings, weekends, and holidays.

Compensation

The estimated salary for this role is $45,000 - $60,000 per annum, depending on experience and qualifications.



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