Front Office Team Lead
hace 1 día
Front Office Supervisor – SO/ Sotogrande
About the Role:We are seeking a highly motivated and experienced Front Office Supervisor to join our team at SO/ Sotogrande. As a key member of the front office team, you will be responsible for leading and supervising the entire front office operations, ensuring exceptional service standards and exceeding guest expectations.
Key Responsibilities:- Lead and supervise the front office team to achieve high standards of service excellence.
- Supervise front office operations, including reception, guest relations, and ensure hotel standards and procedures are fully known and followed.
- Maintain accurate records, prepare requisitions, and ensure proper inventory management.
- Implement and control daily checklists, ensuring smooth operations and efficient workflow.
- Conduct handovers between shifts, ensuring seamless communication and continuity.
- Upsell rooms, food, and beverage outlets, as well as other facilities, to maximize revenue opportunities.
- Stay updated on competitors' offerings and rates to maintain market competitiveness.
- Liaise closely with sales and reservations to manage rate strategies.
- Ensure all guests receive a warm welcome and enjoy their stay, offering personalized service and meeting their needs.
- Diploma or degree in hospitality or room division.
- 2-5 years of experience in a similar role, depending on education and career background.
- Competent user of desktop applications and hotel systems.
- Fluent in English and Spanish.
- Attractive incentive plan.
- Significant discounts on hotel services.
- Discounts in Accor Group hotels and associated companies.
Estimated salary: €45,000 - €60,000 per year, based on location and experience.
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