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Luxury Resort Service Manager
hace 2 meses
**Fairmont La Hacienda Costa del Sol Overview**
Fairmont La Hacienda, a 5-star luxury resort in southern Spain, is seeking a talented Guest Relations Manager to join our team.
About the Job:
As a Guest Relations Manager, you will be responsible for providing exceptional service to our guests, leading and training your team, and ensuring a memorable experience for all visitors.
Key Responsibilities:
- Support all aspects of the Front Office department, including Front Desk, Reservations, Royal Service, Concierge, and Guest Relations.
- Address guest concerns promptly and track issues with relevant departments to ensure satisfaction.
- Promote Accor Live Limitless loyalty program and implement Room Upsell initiatives to drive revenue.
- Manage VIP reservations, coordinate room assignments, and collaborate with Housekeeping and Front Desk on arrivals and departures.
- Optimize productivity through effective staffing and scheduling, and coach and mentor colleagues in their personal and professional development.
About You:
We are looking for an experienced leader with excellent communication, leadership, and organizational skills. A degree in Hospitality Management is an asset, and previous leadership experience is required.
What We Offer:
- A competitive salary of approximately €55,000 - €65,000 per year, based on location and experience.
- Discounted hotel rooms and food and beverage rates at our sister properties worldwide.
- Ongoing learning programs through our Academies to promote growth and development.
- An opportunity to develop your talent and grow within your property and across the world.
Additional Information:
Please note that applicants must possess either EU citizenship or a valid work permit for Spain.
