Luxury Guest Service Coordinator

hace 2 días


Cádiz, Cádiz, España Accor Hotels A tiempo completo

Company Overview

Raffles Hotels & Resort is a renowned luxury hotel collection, part of AccorHotels, offering unique experiences in over 4,100 addresses worldwide. With a focus on well-being and warm hospitality, our hotels cater to diverse tastes and preferences.

Salary

The estimated salary for this role is around $55,000 - $65,000 per annum, depending on experience and qualifications.

Job Description

This role involves providing exceptional guest service, handling inquiries, and ensuring seamless interactions between guests and hotel staff. You will be responsible for maintaining relationships with Airport Concierge and retailers/service providers, managing supplies, and staying updated on daily activities and occurrences in Praslin and Mahe.

Key Responsibilities:

  • Assist guests with all inquiries, both hotel and non-hotel related.
  • Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known.
  • Maintain good relationships with Airport Concierge and retailers/service providers.
  • Maintain adequate supplies of forms and brochures in line with the hotel's operating standards.
  • Maintain detailed knowledge of the activities of the day and key occurrences in Praslin and Mahe.

Required Skills and Qualifications

To succeed in this role, you should possess excellent verbal communication skills, be able to work cohesively with colleagues and managers as part of a team, and demonstrate a positive attitude and high energy level. A secondary/high school education is required, and fluency in English and French is highly valued.

Benefits

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

Additional Information

We are looking for a motivated and flexible individual who can adapt to different working locations and willing to work long hours.



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