Customer Service Liaison

hace 10 horas


Cádiz, Cádiz, España Accorhotel A tiempo completo
About Us

Fairmont La Hacienda is a luxurious 5-star hotel situated on the San Roque coast, offering breathtaking sea views and an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Overview

We are seeking a highly skilled and experienced Customer Service Liaison to join our team. This role is a fantastic opportunity to provide exceptional service to our valued guests and work in a dynamic environment with a luxury brand.

Key Responsibilities
  • Manage guest interactions, ensuring a seamless experience from check-in to check-out.
  • Provide detailed information about hotel amenities and services, handling guest inquiries and resolving any issues promptly.
  • Promote and upsell hotel services, packages, and loyalty programs to enhance guest experiences.
  • Maintain a positive and professional demeanor at all times, adhering to hotel policies and procedures.
Qualifications and Requirements
  • Strong communication skills, both verbal and written, with the ability to effectively deal with guests and other team members.
  • A dynamic can-do attitude, with strong analytical skills and attention to detail.
  • Organized and capable of multi-tasking, with the ability to complete work within given deadlines.
  • Possessing a creative mindset with a desire to learn and grow, and being tech-savvy with proficiency in Microsoft Windows applications and Opera PMS.
Benefits and Compensation

We offer a competitive salary and benefits package, including:

  • An estimated annual salary of $35,000 - $45,000, based on experience and qualifications.
  • Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
  • Lifetime learning opportunities through our Academies to promote growth and development.
  • The opportunity to develop your talent and grow within your property and across the world.
About You

We're looking for a customer-focused individual who is passionate about delivering exceptional service and has a strong desire to learn and grow. If you're a team player with excellent communication skills and a positive attitude, we'd love to hear from you



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