Guest Service Ambassador

hace 6 días


Cádiz, Cádiz, España Accorhotel A tiempo completo

Job Summary


We are seeking a skilled Guest Relations Agent to join our team at Fairmont La Hacienda.


About the Role


As a Guest Relations Agent, you will be responsible for overseeing and resolving all guest communication in a professional and courteous manner. You will attend to the needs of guests and help them organize their accommodations while staying at the hotel.


Key Responsibilities


- Respond to all guests in a timely manner, ensuring follow-up with attention to detail.


- Maintain high ethical standards and professionalism.


Requirements


- Excellent communication and organization skills required.


- Previous customer service experience required.


- A high level of both Spanish and English, spoken and written, is essential.


What We Offer


- Competitive salary and benefits.


- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.


- We provide learning programs through our Academies to promote growth and development.


- Opportunity to develop your talent and grow within your property and across the world.


Accommodations


Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain, situated on the San Roque coast, in a unique and privileged enclave near Sotogrande.


Why Join Us?


- Be part of a world-renowned hospitality company.


- Enjoy the luxury of working in a 5-star hotel.


- Develop your skills and advance your career.


- Benefit from our comprehensive training programs.



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