Guest Relations Manager

hace 4 semanas


Cádiz, Cádiz, España Accor Hotels A tiempo completo

As a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for leading the Front Office team in delivering exceptional guest service.

Key responsibilities include:

  • Supporting all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge and Guest Relations.
  • Addressing guest concerns promptly and tracking and communicating with relevant departments to ensure memorable guest experiences.
  • Continuously seeking and utilizing guest feedback to improve service quality.
  • Promoting Accor Live Limitless to enhance on-site loyalty member recruitment and implementing Room Upsell programs to drive incremental revenue.
  • Reviewing arrivals and departures, managing VIP and special request reservations, and coordinating room assignments with relevant departments.
  • Collaborating with Housekeeping and Front Desk on arrivals, departures, and lobby management.
  • Communicating operational needs and important information to teams through briefings, emails, and meetings.
  • Optimizing productivity through effective staffing and scheduling.
  • Coaching and mentoring Guest Relations colleagues in their personal and professional development.
  • Ensuring a safe working environment by following and maintaining Health & Safety standards.
  • Assisting with special projects and tasks as assigned by the hotel leadership team.

Requirements include:

  • Possession of a degree or diploma in Hospitality Management.
  • Minimum of 2-year previous proven leadership experience.
  • Excellent written and verbal communication, interpersonal and leadership skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Ability to handle a multitude of tasks and guest requests.
  • Knowledge of Opera Property Management System an asset.
  • Strong guest service orientation and training skills background required.
  • Ability to work independently and prioritize responsibilities.
  • Experience with a Hotel loyalty program an asset.
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Accor Hotels offers a competitive salary and benefits package, as well as opportunities for growth and development through our Academies.


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