Senior Hospitality Leader
hace 4 días
Company Overview
">Fairmont La Hacienda, a 5-star luxury resort in southern Spain, offers an exclusive experience for guests. Located on the San Roque coast, near Sotogrande, the resort features stunning sea views and boasts breathtaking architecture.
">Job Summary
">We are seeking an experienced Senior Hospitality Leader to join our team as a Luxury Guest Service Manager. This role requires exceptional leadership skills, attention to detail, and a passion for delivering exceptional guest experiences.
">About the Role
">The successful candidate will be responsible for leading, training, and recognizing a team of Guest Relations colleagues in support of exceptional guest service. Key responsibilities include:
">- ">
- Supporting all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, and Guest Relations, ensuring adherence to service standards and providing friendly, engaging service.">
- Addressing guest concerns promptly, tracking, and communicating with relevant departments to ensure memorable guest experiences.">
- Continuously seeking and utilizing guest feedback to improve service quality.">
- Promoting Accor Live Limitless to enhance on-site loyalty member recruitment and implementing Room Upsell programs to drive incremental revenue.">
Qualifications
">To be considered for this role, you will require:
">- ">
- A passion for guest service and delivering exceptional experiences.">
- Excellent written and verbal communication (Spanish and English), interpersonal, and leadership skills.">
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.">
- A degree or diploma in Hospitality Management is an asset.">
- Minimum of 2-year previous proven leadership experience.">
- Must have the ability to handle a multitude of tasks and guest requests.">
- Knowledge of Opera Property Management System is an asset.">
- Strong guest service orientation and training skills background required.">
- Ability to work independently and prioritize responsibilities.">
- Experience with a Hotel loyalty program is an asset.">
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).">
- EU citizenship or a valid work permit for Spain.">
What's in it for You?
">We offer a competitive salary and benefits package, discounted hotel rooms and food and beverage rates at our sister properties around the globe, and opportunities for growth and development through our Academies.
">Estimated Salary:$65,000 - $85,000 per annum, depending on experience.
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