Senior Cargo Care Lead
hace 4 semanas
Cargo Operations Overview
As a Senior Cargo Care Lead at A.P. Moller - Maersk, you will play a pivotal role in ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. Your responsibilities will encompass overseeing the entire cargo care process, from customer engagement to operational execution, and maintaining synchronization with Area Business Plans.
Key Responsibilities
Drive agenda during Weekly and Monthly Area Collaboration Calls with TbM and Area.
Analyze CSLS & NPS data for full TbM with ownership of actions and E2E customer handling via SVD promise analysis.
Collaborate with Hubs Customer Solutions Lead to co-execute and recommend VAS products.
Execute Area Business Plans within TbM, connecting through the port complex.
Drive ISR improvement analysis to bridge knowledge gaps within OTCS & CX teams.
Create and implement procedures for Priority Handling customers.
Operational Excellence & Data Analysis
Manage 35-40% of daily execution work tasks.
Recommend improvements to FPO and BPO for platforms and processes (ACE, MDS, ODM, Adam).
Oversee and enhance quality control measures for cargo care (VGM, IMO, Overweight, BHT, AHT, etc).
Analyze unhappy flow (structural connection drops, long layover bottlenecks), SVD metrics, and transport plan changes.
Drive Cost Recovery opportunities across various business segments within Cargo flow.
Senior Stakeholder Management
Engage with Area/CX Heads to foster positive relationships and enhance overall collaboration.
Serve as primary point of contact for senior stakeholders, understanding their needs, expectations, and concerns/escalations across all domains.
Advocate, manage risk, and resolve conflicts between Area/CX & Area Delivery Team.
Participate in CMTs and represent Care/Area needs in CMT catalog.
About Us
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With a simple end-to-end offering of products and digital services, seamless customer engagement, and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
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