Front Office Supervisor

hace 7 días

Cádiz, Cádiz, España Accor Hotels A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Rixos Obhur Jeddah. As a key member of our front desk team, you will be responsible for ensuring seamless guest arrivals, departures, and stay experiences.

Key Responsibilities
  • Prepare for daily arrivals by allocating rooms, amenities, and special requests.
  • Register and process check-ins for all arrivals, updating guest information in the computer system.
  • Accountable for cashiering duties, foreign exchange transactions, night audits, and settlement upon guest departure.
  • Handle walk-in counter reservations and process call-in reservations when the room reservations section is closed.
  • Provide exceptional customer service, responding promptly to guest requests and inquiries.
  • Resolve guest complaints and requests, liaising with relevant departments to ensure timely follow-up.
  • Issue guest room key cards and maintain effective control for guest security.
  • Check and convey messages to guests.
  • Assist at the Information counter, Foreign Exchange, Night Audit, and Business center as assigned.
  • Check Paymaster Accounts and provide feedback to the Assistant Front Office Manager and Front Office Manager.
  • Review log books, verify outstanding tasks, and follow up on pending items.
  • Identify special assignments for the day and check hotel situation, occupancy, functions, groups, and VIPs.
  • File daily reception reports and documents systematically.
Requirements
  • Previous hospitality experience.
  • Excellent communication and customer service skills.
  • Strong written and verbal communication skills.
  • Degree in Hospitality or Tourism.
What We Offer

Join a dynamic and innovative international group committed to building new hotels and creating a global brand. Enjoy opportunities to challenge the norm, work in a creative and rewarding environment, and progress within a global family of brands.

Take advantage of great discounts on the entire Ennismore family, regular team meetings, and an annual calendar of diversity and inclusion events. Progress and grow in a diverse and global family of brands.

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