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Front Office Coordinator
hace 1 mes
Job Summary:
We are seeking a highly organized and customer-focused Front Office Coordinator to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for ensuring seamless guest arrivals and departures, handling guest inquiries and requests, and maintaining the highest level of customer service standards.
Key Responsibilities:
- Register and process guest arrivals and departures efficiently and professionally
- Update guest information into the computer system
- Handle cashiering duties, foreign exchange transactions, and night audits
- Provide friendly and courteous service to guests and respond promptly to all requests and inquiries
- Resolve guest complaints and requests in a timely and professional manner
- Assist with guest room key card issuance and ensure effective control for guest security
- Check and convey messages, mail, and packages to guests
- Assist with front office operations, including check-in, check-out, and guest services
Requirements:
- Previous experience in hospitality
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and multitask
- Knowledge of hotel operations and policies
What We Offer:
Accor Hotels is a dynamic and innovative company that offers a range of benefits and opportunities for career growth and development. We are committed to providing a positive and inclusive work environment that supports the well-being and success of our employees.
