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Front Office Supervisor

hace 1 mes

Cádiz, Cádiz, España Accor Hotels A tiempo completo

Job Summary:

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Movenpick Hotel Waad Al Shamal. As a key member of our reception team, you will be responsible for ensuring a smooth and efficient check-in and check-out process for our guests.

Key Responsibilities:

  • Oversee the reception team and ensure a high level of customer service is maintained at all times.
  • Train and induct new staff members to ensure they meet our high standards.
  • Respond to guest feedback and resolve any issues promptly and effectively.
  • Manage daily reception duties, including checking guests in and out, handling room assignments, and responding to phone calls and emails.
  • Collaborate with other hotel departments to ensure seamless communication and service delivery.
  • Ensure compliance with health and safety procedures and maintain a clean and safe working environment.

Requirements:

  • Minimum 2 years of experience as a Reception Supervisor in a 5-star hotel.
  • Excellent command of the English language.
  • IT skills, including word processing and spreadsheet software.
  • Strong sense of service and hospitality.
  • Ability to work effectively as a team and demonstrate a sense of initiative.

What We Offer:

As a Front Office Supervisor with Accor Hotels, you will have the opportunity to work in a dynamic and inclusive environment, where you can grow and develop your skills and career.