Luxury Resort Guest Experience Manager

hace 4 semanas


Cádiz, Cádiz, España Accor A tiempo completo

Job Summary

As a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for providing exceptional guest service and leading a team of Front Office colleagues to deliver memorable experiences for our guests.

Key Responsibilities:

  • Support all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge and Guest Relations, ensuring adherence to service standards and providing friendly, engaging service.
  • Address guest concerns promptly, tracking and communicating with relevant departments to ensure memorable guest experiences.
  • Continuously seek and utilize guest feedback to improve service quality.
  • Promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.
  • Review arrivals and departures, manage VIP and special request reservations, and coordinate room assignments with relevant departments.
  • Collaborate with Housekeeping and Front Desk on arrivals, departures, and lobby management.
  • Communicate operational needs and important information to teams through briefings, emails, and meetings.
  • Optimize productivity through effective staffing and scheduling.
  • Coach and mentor Guest Relations colleagues in their personal and professional development.
  • Ensure a safe working environment by following and maintaining Health & Safety standards.
  • Assist with special projects and tasks as assigned by the hotel leadership team.

Requirements:
  • Passion for guest service.
  • Excellent written and verbal communication (Spanish and English), interpersonal and leadership skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Degree or Diploma in Hospitality Management is an asset.
  • Minimum of 2-year previous proven leadership experience.
  • Must have the ability to handle a multitude of tasks and Guest requests.
  • Knowledge of Opera Property Management System an asset.
  • Strong guest service orientation and training skills background required.
  • Ability to work independently and prioritize responsibilities.
  • Experience with a Hotel loyalty program an asset.


  • Cádiz, Cádiz, España Accor A tiempo completo

    Company Overview:Fairmont La Hacienda Costa del Sol is a luxurious 5-star resort situated on the San Roque coast in southern Spain. The resort offers breathtaking sea views, pools, a spa, fitness facilities, and flexible meeting spaces. Guests can indulge in a luxury experience with access to two renowned golf courses and enjoy personalized service from our...


  • Cádiz, Cádiz, España Accorhotel A tiempo completo

    About Us: Fairmont La Hacienda Costa del Sol is a 5-star luxury resort located on the San Roque coast in southern Spain, offering breathtaking sea views and exclusive amenities. Our guests indulge in a luxurious experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.


  • Cádiz, Cádiz, España Accor A tiempo completo

    **Fairmont La Hacienda Costa del Sol Overview**Fairmont La Hacienda, a 5-star luxury resort in southern Spain, is seeking a talented Guest Relations Manager to join our team.About the Job:As a Guest Relations Manager, you will be responsible for providing exceptional service to our guests, leading and training your team, and ensuring a memorable experience...


  • Cádiz, Cádiz, España Accor A tiempo completo

    Company OverviewFairmont La Hacienda, a luxurious 5-star resort in southern Spain, offers an exclusive retreat for discerning travelers. Situated on the San Roque coast, it features breathtaking sea views and top-notch amenities, including pools, a spa, fitness facilities, and meeting spaces.Job DescriptionSalary: €50,000 - €70,000 per annumAs a Luxury...


  • Cádiz, Cádiz, España Accor Hotels A tiempo completo

    Job SummaryAs a Server at Fairmont Orchid, you will provide exceptional service to our guests in a luxury, upscale environment. You will work in direct sunlight and high heat for extended periods, walking over 10 miles a day on the beach or pool area.Our resort offers a unique and authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush...

  • Guest Experience Manager

    hace 3 semanas


    Cádiz, Cádiz, España Accorhotel A tiempo completo

    Job Description:        We are seeking a Guest Relations Manager to join our team at Fairmont La Hacienda Costa del Sol. As a Guest Relations Manager, you will be responsible for providing exceptional guest service, leading and training your team, and recognizing their efforts in support of our resort's high standards.        Your role will...


  • Cádiz, Cádiz, España Accorhotel A tiempo completo

    Job Title: Digital Marketing ManagerJoin our team as a Digital Marketing Manager at Fairmont La Hacienda, a luxurious 5-star hotel and resort in southern Spain. As a key member of our pre-opening team, you will play a pivotal role in establishing our digital presence and driving online engagement.We are seeking a highly skilled and experienced Digital...

  • IT Director

    hace 4 días


    Cádiz, Cádiz, España Accor Hotels A tiempo completo

    **Fairmont La Hacienda: An Exclusive Retreat**Fairmont La Hacienda, situated on the San Roque coast in southern Spain, offers an unparalleled luxury resort experience. This 5-star hotel and branded residences provide breathtaking sea views, pools, a spa, fitness facilities, and flexible meeting spaces.The role of IT Director at Fairmont La Hacienda requires...

  • Banquet Captain

    hace 4 semanas


    Cádiz, Cádiz, España Accor Hotels A tiempo completo

    Banquet Captain Job Description**About the Role**As a Banquet Captain at Fairmont Orchid, you will be responsible for leading our banquet team and ensuring the highest level of service for our guests. You will be the first point of contact for our clients and will be responsible for implementing and maintaining the vision of the hotel.**Key...

  • Digital Marketing Manager

    hace 4 semanas


    Cádiz, Cádiz, España Accorhotel A tiempo completo

    Digital Marketing Manager Job Description**Role Summary**As a Digital Marketing Manager at Fairmont La Hacienda, you will play a pivotal role in establishing our digital presence and driving online engagement. You will be responsible for developing and implementing comprehensive digital marketing strategies to enhance brand awareness, attract potential...


  • Cádiz, Cádiz, España Accorhotel A tiempo completo

    **Fairmont La Hacienda Experience**Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, Fairmont La Hacienda offers guests an unparalleled luxury resort experience. With breathtaking sea views, this 5-star hotel features luxurious accommodations, multiple pools, a spa, fitness facilities, and flexible meeting spaces.**Golf...

  • Luxury Spa Director

    hace 5 días


    Cádiz, Cádiz, España Accorhotel A tiempo completo

    Job OverviewAccorhotel seeks a seasoned and visionary leader to helm the spa operations at Fairmont La Hacienda in southern Spain. As Luxury Spa Director, you will be responsible for overseeing the daily management of the spa, salon, fitness center, swimming pool, and wellness programs to deliver an exceptional guest experience.About UsFairmont La Hacienda...

  • Section Waiter

    hace 1 mes


    Cádiz, Cádiz, España Accor Hotels A tiempo completo

    Job DescriptionWe are seeking a skilled Section Waiter to join our No35 dining team at Sofitel Melbourne on Collins. As a 5-star luxury hotel, we pride ourselves on delivering exceptional service with a unique flair.The successful candidate will be responsible for managing a section of the restaurant, ensuring a warm welcome and fond farewell for our guests....

  • Hotel Service Manager

    hace 6 días


    Cádiz, Cádiz, España Accor A tiempo completo

    About the Role: As a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for leading and training a team to provide exceptional guest service. In this role, you will address guest concerns promptly, seek and utilize guest feedback to improve service quality, and promote loyalty programs to enhance revenue. Additionally, you will...

  • Senior IT Manager

    hace 1 día


    Cádiz, Cádiz, España Accor Hotels A tiempo completo

    Company OverviewFairmont La Hacienda, a luxury resort in southern Spain, seeks an experienced Senior IT Manager to oversee the integrity of all IT systems and ensure seamless functionality. Situated on the San Roque coast, this 5-star hotel offers breathtaking sea views, luxurious amenities, and exceptional service.


  • Cádiz, Cádiz, España Accorhotel A tiempo completo

    Company OverviewFairmont La Hacienda is a luxury resort in southern Spain, offering guests an exclusive experience with breathtaking sea views. The resort features a luxurious 5-star hotel and branded residences, as well as pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

  • IT Manager

    hace 1 mes


    Cádiz, Cádiz, España Accor Hotels A tiempo completo

    Job Title: IT ManagerAt Accor Hotels, we are seeking a highly skilled IT Manager to join our team at Fairmont La Hacienda. As a key member of our IT department, you will be responsible for ensuring the integrity of all IT-related systems and ensuring that all IT-related hardware and software at the hotel are functioning properly.Key...

  • Guest Relations Manager

    hace 4 semanas


    Cádiz, Cádiz, España Accorhotel A tiempo completo

    As a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for leading the Front Office team in providing exceptional guest service. Your role will involve supporting all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, and Guest Relations.You will be the point of contact for guests,...

  • Guest Relations Manager

    hace 4 semanas


    Cádiz, Cádiz, España AccorHotel A tiempo completo

    Job Title: Guest Relations ManagerJob Summary:We are seeking a highly skilled Guest Relations Manager to join our team at AccorHotel. As a key member of our Front Office department, you will be responsible for providing exceptional guest service, leading and training your team, and ensuring that every guest has a memorable experience.Key...

  • Guest Relations Manager

    hace 4 semanas


    Cádiz, Cádiz, España AccorHotel A tiempo completo

    Job Title: Guest Relations ManagerJob Summary:As a Guest Relations Manager at AccorHotel, you will be responsible for leading the Front Office team in providing exceptional guest service. Your role will involve addressing guest concerns, tracking and communicating with relevant departments, and continuously seeking and utilizing guest feedback to improve...