Resort Operations Supervisor
hace 1 día
SOF Sotogrande is a luxury resort located in Andalusia, Spain, offering an idyllic setting surrounded by green hills and valleys overlooking the Mediterranean. Our resort features 152 rooms, 36 suites, and exceptional facilities, including outdoor pools, private gardens, a Kid's Club, spa, fitness center, and event spaces.
Job Description:We are seeking a skilled and experienced Front Office Supervisor to lead our front office team and deliver exceptional service to our guests. As a key member of our team, you will be responsible for overseeing front office operations, ensuring that our high standards of service excellence are maintained, and exceeding guest expectations.
Responsibilities:- Supervise and lead the front office team to achieve high standards of service excellence.
- Maintain accurate records, prepare requisitions, and ensure proper inventory management.
- Implement and control daily checklists, ensuring smooth operations and efficient workflow.
- Conduct handovers between shifts, ensuring seamless communication and continuity.
- Upsell rooms, food, and beverage outlets, as well as other facilities, to maximize revenue opportunities.
- Diploma or degree in hospitality or room division.
- 2-5 years of experience in a similar role, depending on education and career background.
- Competent user of desktop applications and hotel systems.
- Fluent in English and Spanish.
Estimated salary: €40,000 - €55,000 per year, based on location and experience.
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