Front Office Representative
hace 4 días
Empresa Reconocida offers a luxurious 5-star hotel and branded residences in southern Spain, featuring breathtaking sea views.
Situated on the San Roque coast, our resort provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
We are seeking a highly organized and results-oriented Front Office Agent to join our team. As a representative of our esteemed resort, you will be responsible for managing reservations, warmly welcoming guests, and ensuring a seamless experience from check-in to check-out.
Key Responsibilities:
- Greet and welcome guests with warmth and professionalism using the Guest's name whenever possible
- Resolve guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner
- Demonstrate that all Front Office Standard Operating Policies and Procedures are performed in all interactions
To perform this job successfully, an individual must possess strong communication skills, both verbal and written, as well as a dynamic can-do attitude. The ideal candidate will also have strong analytical skills and attention to detail, present a professional appearance, and effectively deal with guests and other team members.
The estimated annual salary for this position is €50,000-€60,000, depending on experience. In addition to a competitive salary, we offer discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
Additional benefits include learning programs through our Academies to promote growth and development, opportunities to develop your talent and grow within your property and across the world, and a positive and professional work environment.
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