Luxury Front Office Ambassador
hace 3 semanas
We are seeking a skilled and charismatic Front Office Agent to join our team at Fairmont La Hacienda. As the primary point of contact for our esteemed guests, you will be responsible for providing exceptional service and ensuring a seamless experience from arrival to departure.
Job SummaryThis is an excellent opportunity to work in a luxurious 5-star resort environment, surrounded by breathtaking sea views and world-class amenities. Our ideal candidate will possess strong communication skills, a dynamic attitude, and the ability to multitask with ease.
Key Responsibilities:- Greet and welcome guests with warmth and professionalism, using their name whenever possible.
- Resolve guest complaints and concerns with a tailored solution, delivered in a timely manner.
- Demonstrate mastery of Front Office Standard Operating Policies and Procedures in all interactions.
- Manage reservations, ensuring accurate check-in and check-out procedures.
- Provide detailed information about hotel amenities and services.
- Handle guest inquiries and resolve any issues promptly.
- Promote and upsell hotel services, packages, and loyalty programs.
- Maintain a perpetual presence on the Reception Desk throughout the shift.
- Coordinate with other departments to ensure seamless guest experiences.
- Strong communication skills, both verbal and written.
- Dynamic can-do attitude.
- Strong analytical skills and attention to detail.
- Presents a professional and polished appearance.
- Effectively deals with guests and other team members.
- Possesses organizational skills and the ability to multitask.
- Ability to complete work within given deadlines.
- Maintains confidentiality of proprietary information and protects company assets.
- Available to work on shifts, including weekends.
- Post-secondary education in Hospitality or equivalent is a plus.
We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience. In addition to a generous compensation package, we provide discounted hotel rooms and food and beverage rates to employees at our sister properties worldwide. Opportunities for growth and development are also available through our Academies, allowing you to reach your full potential.
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