Luxury Guest Experience Ambassador

hace 3 semanas


Cádiz, Cádiz, España Accor A tiempo completo

Fairmont La Hacienda is a luxurious 5-star hotel and resort in southern Spain, offering breathtaking sea views and an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

As a Luxury Guest Experience Ambassador, you will be the distinguished first point of contact for our valued guests, providing a seamless experience from check-in to check-out. Your responsibilities include managing reservations, warmly welcoming guests, and ensuring impeccable standards throughout their stay.

Key Responsibilities:

  • Greet and welcome guests with warmth and professionalism using the guest's name whenever possible.
  • Resolve guest complaints and concerns with a solution tailored to the guests and solved in a timely manner.
  • Demonstrate adherence to Front Office Standard Operating Policies and Procedures in all interactions.
  • Manage reservations, ensuring accurate check-in and check-out procedures.
  • Provide detailed information about hotel amenities and services.
  • Handle guest inquiries and resolve any issues promptly.
  • Promote and upsell hotel services, packages, and loyalty programs.
  • Maintain a perpetual presence on the Reception Desk throughout the shift.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Ensure guest privacy and confidentiality at all times.

Requirements:

  • Strong communication skills, both verbal and written.
  • A dynamic can-do attitude.
  • Strong analytical skills and attention to detail.
  • Presents a professional and polished appearance.
  • Effectively deals with guests and other team members.
  • Possesses the trait of being organized and capable of multi-tasking.
  • Ability to complete work within given deadlines.

The estimated annual salary for this position is $45,000 - $60,000, depending on experience and qualifications. Benefits include discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe, as well as learning programs through our Academies to promote growth and development.



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