Customer Service Ambassador

hace 3 semanas


Cádiz, Cádiz, España Accorhotel A tiempo completo

Role Overview

As a Customer Service Ambassador at Accorhotel, you will be the first point of contact for our valued guests. Your responsibilities include managing reservations, warmly welcoming guests, and ensuring a seamless experience from check-in to check-out.

Key Responsibilities

  • Greet and welcome guests with warmth and professionalism using their name whenever possible.
  • Resolve guest complaints and concerns promptly and effectively.
  • Manage reservations, ensuring accurate check-in and check-out procedures.
  • Provide detailed information about hotel amenities and services.
  • Promote and upsell hotel services, packages, and loyalty programs.
  • Maintain a positive and professional demeanor at all times.

Additional Responsibilities

  • Maintain the reception area, ensuring it is clean and organized.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Address any maintenance or repair needs promptly.
  • Ensure compliance with hotel policies and procedures.

Requirements

The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience.



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