Luxury Hotel Service Expert Wanted
hace 6 días
**Company Overview**
Sofitel Melbourne On Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts. Our hotel offers 363 rooms with breathtaking views over Melbourne and an exclusive Club Lounge that provides an elevated French joie-de-vivre experience.
As a Hotel for the Arts, we proudly champion culture and tradition with rotating art exhibitions and are immersed in the city's thriving arts and entertainment scene. Our sophisticated modern dining offers vibrant contemporary French flair at No35 restaurant, while our Atrium Bar on 35 serves unique signature cocktails and refined exclusive ambience.
**Job Description**
An exciting opportunity exists for a guest-obsessed hospitality professional to join our Club Sofitel team as a Club Sofitel Attendant. In this role, you will be responsible for providing a sense of welcome and luxury service to all Club Sofitel guests by being their key contact throughout their stay.
You will maintain a thorough knowledge of all hotel facilities and promotions, attend to guests' requests quickly and efficiently, and strive to provide total customer satisfaction. Additionally, you will prepare and serve food & beverages, monitor the Responsible Service of Alcohol, and ensure compliance with Victorian legislation.
**Key Responsibilities**
- Maintaining a thorough knowledge of all hotel facilities and promotions
- Attending to guest's requests quickly and efficiently, constantly striving to provide total customer satisfaction
- Preparing and serving food & beverages
- Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation
- Maintaining food & beverage stock and inventory control based on current and future occupancy
- Completing check-in and check-out procedures and adhering to hotel standards
- Updating guest profiles, maintaining guest accounts and relevant information during their visit, ensuring charges are posted to the correct account
**Qualifications and Attributes**
To succeed in this role, you should have a minimum 12 months' experience in a luxury hotel environment, be highly organized, and able to effectively manage priorities. You should also have a strong focus on guest and team relations.
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