Front Office Hospitality Ambassador
hace 3 días
Accomplish Your Career Goals
We are seeking a skilled Front Office Agent to join our team at Accorhotel. This is an exciting opportunity for a dynamic and detail-oriented individual to provide exceptional service to our valued guests.
About the Role
As a Front Office Agent, you will be the first point of contact for our guests, managing reservations, welcoming them warmly, and ensuring a seamless experience from check-in to check-out.
Your responsibilities will include:
- Greeting and welcoming guests with professionalism and using their name whenever possible
- Resolving guest complaints and concerns in a timely and tailored manner
- Demonstrating adherence to Front Office Standard Operating Policies and Procedures in all interactions
- Managing reservations accurately and efficiently
- Providing detailed information about hotel amenities and services
- Handling guest inquiries and resolving issues promptly
- Promoting and upselling hotel services, packages, and loyalty programs
- Maintaining a positive presence on the Reception Desk throughout your shift
- Coordinating with other departments to ensure seamless guest experiences
- Maintaining the reception area's cleanliness and organization
- Handling billing and payment processes accurately
- Assisting with special requests and arrangements for guests
- Ensuring guest privacy and confidentiality at all times
- Conducting regular training and meetings with the reception team
- Monitoring and managing office supplies and equipment
- Addressing any maintenance or repair needs promptly
- Maintaining a professional demeanor at all times
- Ensuring compliance with hotel policies and procedures
Requirements
To succeed in this role, you must possess strong communication skills, both verbal and written. A dynamic can-do attitude, strong analytical skills, and attention to detail are also essential.
You should be able to effectively deal with guests and team members, possess organizational skills, and be capable of multitasking. The ability to complete work within given deadlines and maintain confidentiality of proprietary information is also crucial.
A post-secondary education in Hospitality or equivalent is a plus, and we value highly organized, results-oriented individuals who can work well under pressure.
What We Offer
Competitive salary: $50,000 - $65,000 per annum
Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe
Opportunity to develop your talent and grow within your property and across the world
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
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