Customer Success Manager: Automation Expert

hace 3 semanas


Barcelona, Barcelona, España (0126) International Business Machines, S.A. A tiempo completo
Customer Success Manager: Automation Expert

Join (0126) International Business Machines, S.A. in Madrid, Spain as a Customer Success Manager: Automation Expert. In this role, you will be responsible for showcasing IBM solutions and articulating their compatibilities with clients' stacks via use-case identification, solution architecture design, and MVP builds.

Key Responsibilities:
  • Understand clients' main challenges and become a trusted technical expert for their migration, deployment, and adoption of Security solutions.
  • Facilitate use case exploration and business framing workshops and create client value realization models.
  • Lead technical conversations that persuade clients to act based on requirements and value provided by IBM's solutions.
  • Create post-deployment customer success plans that continually increase post-launch, active user adoption of IBM's products.
Requirements:
  • 4-5 years work experience working with automation and/or Integration products (RPA, API management, Integration Bus, Automation Platforms).
  • Strong collaboration and communications skills (written, verbal).
  • Enthusiasm for learning new technologies and a proactive approach to problem-solving.
  • Ability to collaborate effectively in a team environment.
  • Fluency in English and Mother language level in Spanish.
About the Company:

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally.


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