Customer Experience Specialist
hace 7 días
We are at the heart of construction, committed to building progress and transforming the industry for a more sustainable future.
We are recognised as one of the safest, most customer-focused companies in this space. We are looking for you to be part of our movement to grow, innovate and develop together to create continuous value.
The OpportunityJoin us as a Customer Services Operative , a dynamic role where exceptional customer service meets operational expertise.
Your primary focus will be delivering outstanding support to our customers, ensuring their experience is seamless and positive, working Monday to Saturday with some additional weekend work on top occasionally.
You'll be the friendly and knowledgeable face of our operations, engaging with customers across multiple channels, answering inquiries and providing tailored advice to meet their needs.
Take ownership of resolving customer issues efficiently, ensuring satisfaction and building long-term relationships.
Identify opportunities to upsell services or products, using customer interactions to recommend solutions that add value.
Handle and process customer orders with precision, ensuring they are completed on time and to the highest standards.
Provide occasional support in plant operations, including monitoring equipment, maintaining safety protocols, and assisting with loading and unloading tasks.
BenefitsWe offer a competitive salary of $45,000 - $60,000 per year, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits.
We care about you and your family. That's why we offer enhanced family benefits, including maternity, paternity, and adoption leave.
We understand that your personal life and family well-being are just as important as your career, so we're committed to supporting you every step of the way.
What You Need- Excellent communication skills, with the ability to engage customers confidently and build trust.
- A knack for spotting opportunities to upsell or recommend additional services.
- A proactive approach to problem-solving, ensuring customers always feel supported.
- Some experience or willingness to learn plant operations, with a focus on maintaining safety and efficiency when required.
We are an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
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